Twilio
Product Designer (L2)
Boulder, CO | $80K - $100K
Qualifications
- Has a proven user-centered design workflow that comprises:
- Has experience driving strategy and vision, shepherding throughout the product life cycle across multiple teams and partners
- Can ideate and validate solutions based on user research, quantitative and qualitative data and analytics, with first-hand experience in conducting discovery and research methodologies
- years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Human Factors, Information Science, Computer Science, or Psychology
- Experience in Financial, Retail, Healthcare, or Public Sector verticals
- Experience designing configurable B2B products
- Experience conducting UX research
- Experience designing and evolving enterprise application software in a fast-past environment
- Ability to influence and build effective working relationships with all levels of the organization
- Excellent written and verbal communication skills
Responsibilities
- In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences and tools that enable our industry-specific customers to manage the end to end customer journey from onboarding, build, launch, operate and scale
- Be the voice of our industry-specific customers in every conversation and decision across all of Twilio's products and services to advance the user experience
- Collaborate with other Product Designers in elevating our standards
- Participate in Design Critiques to ensure consistency across Twilio products
- Advocate for more efficient processes and higher standards across the UX organization
- Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting
- Get your hands dirty and have a get-it-done mentality
- Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels
- Has experience in designing complex B2B systems that scale, operating models and consistent design tooling across matrixed teams designers, engineers, and product managers
- Can collaborate with product managers to explore problems and identify high-impact opportunities for the business
- Can make informed decisions amid ambiguous situations while considering the goals, constraints, and risks
- Readily applies design thinking methodologies to drive alignment across different teams and partners
Benefits
- What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more
- $80K -- $100K
- Design & UXEstimated Salary: $20 to $28 per hour based on qualifications
- 5,001-10,000 employees
- Software, Information Technology, Cloud Computing, Computer Software, Telecommunications, Internet, Information Technology & Services, Telecommunications Equipment, Information Technology Services, Communications
- Public Company
- Founded: 2008
- Last round: Post IPO equity
- Last round: US$ 378.2M
- San Francisco, California
- Company Specialties:
telecommunications, API, cloud communications, SaaS, telephony, SMS, Voice, VoIP, and GDPR
Company information
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
