Checkr, Inc.
Principal manager
Denver, CO | $123K - $166K
Qualifications
- Ability to break a problem down, work with internal and external stakeholders to simplify and find creative solutions
- 5+ years of Customer Success experience managing large enterprise relationships with deep technical / product needs
- You have served a $20M+ book of business with your company’s largest strategic clients
- Technical background that enables you to rapidly understand the Background Check Industry and Checkr’s software products
- Technical ability to understand customer workflow nuances and their impact
- Excellent written and verbal communication skills - able to simplify complex business problems in a digestible and approachable manner
- You are flexible and tenacious, fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
- Experience with common software applications i.e
- Zendesk, Salesforce, Google Apps, etc., and the ability to conduct basic analytics using BI tools like Looker
- Experience in a B2B software technology company
- You enjoy planning, adjusting, executing, winning, and celebrating as a team
- You are willing to travel up to 20% as needed for customer-facing or internal team meetings
- Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and / or federal laws, including the
Responsibilities
- As a Named Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment, navigate through technical workflows, and quickly win key customer stakeholders' trust
- You will work with fellow professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with your assigned customers’ leadership teams through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Own navigating through key challenges and investigations and driving the long-term Functional / Technical Solution Strategy for the customer along with the Customer Success Director
- Establish great working relationships with cross-functional peers to shape Checkr’s products and services and resolve issues quickly and effectively
- Develop a deep understanding of Checkr products, processes, and end-to-end customer workflows to respond to customer inquiries in a timely and professional manner
- Diagnose and troubleshoot high-level technical issues by reviewing logs (or other methods) to ensure customer satisfaction
- Ability to understand customer analytics requests, ask appropriate discovery questions, and present insights / outcomes in a business context along with opportunities for future improvements
- Establish a deep level of trust with customers to solidify existing strategic partnerships
- Team player who will work across the organization with Product Management and Engineering to continue improving the way we serve our customers
- Act as a strong voice and internal advocate for customers
Benefits
- In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
- The on-target earnings range for this role is $122,753 to $166,077in Denver, CO
- 501-1,000 employees
- Employment, Recruiting, Information Services, Software, Information Technology, Financial Services, Technology, Data Analytics, Information Technology and Services, Information Technology & Services
- Privately Held
- Founded: 2014
- Last round: Series E
- Last round: US$ 120.0M
- San Francisco, California
- Company Specialties:
Background screening, Motor Vehicle Reports, Criminal Searches, API, FCRA Compliance, Artificial Intelligence, Machine Learning, AI, and HRTechnology
Company information
At Checkr we believe in the power of work. We are committed to our mission of building a fairer future by designing technology to create opportunities for all. Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, our platform and solutions make background checks faster, easier, and more compliant. Using Checkr’s advanced screening technology, companies can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.
