Comcast
Manager, Customer Service Operations at Comcast in Aurora, CO
Aurora, CO | $0K - $0K
Responsibilities
- Job Summary Responsible for planning and developing strategies in accordance with corporate goals for customer service function
- Prepares and controls operating budget for customer service function and controls cost to help attain profit objectives
- Job Description Core Responsibilities Provides customer service leadership with regard to all facets of operations analysis, performance management and time entry
- Prepares, analyzes and manages operation through statistical analysis of activity
- Plans, develops and administers customer service programs in adherence with national and system customer service objectives
- Implements company policy, procedures, standards and goals
- Conducts regular meetings with Customer Care Supervisors to maintain two-way communication and achievement of departmental objectives
- Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
- Consistent exercise of independent judgment and discretion in matters of significance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Benefits
- $80K -- $100K
- Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications
- 10,001+ employees
- Information Services, Information Technology, Retail, Technology, Telecommunications, Internet, Media & Entertainment, Technology Services, Entertainment, Telecommunications Services
- Public Company
- Founded: 1963
- Last round: Grant
- Last round: US$ 7.7M
- Philadelphia, PA
Company information
We're a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe's leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights.
