Mesa Laboratories, Inc.
Customer Support Representative I
Lakewood, CO | $41K - $53K
Qualifications
- High school education
- Two to three years’ experience in a manufacturing or customer service field
- Any equivalent combination of education and experience
Responsibilities
- In this role you will be working on products to improve quality of life for patients, workers, and consumers worldwide
- The CSR processes orders, handles and directs internal and external customer communication and coordinates with various departments to respond to inquiries
- The CSR is responsible for building and maintaining business relationships with clients by providing prompt and accurate service to promote customer confidence and loyalty
- Model personal Lean Philosophy 5S behaviors in creating a continuously improving, clean, well-organized and self-maintaining work environment
- Work closely with team members and others to motivate and improve 5S knowledge and implementation
- Follow a continuous improvement approach for team accountability for achieving high performance SQDC (Safety, Quality, Delivery, & Cost) targets through a visual work environment
- Comply with company ethics, code of conduct, policies, and best practices, with a commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment
- Actively participate in CS Daily Management Activities
- Answer customer calls and email inquiries, professionally, promptly and efficiently
- Assist sales at times with the management of specific distributor accounts
- Process incoming orders - web, telephone, email, etc
- Respond to sales and/or service inquiries, forward to technical support, as appropriate
- Follow up on sales quotes and customer Return Merchandise Authorization’s (RMA)
- Manage, maintain and update customer accounts
- Resolve customer complaints - escalate to Supervisor or additional departments when appropriate
- Exhibit excellent documentation practices
- Perform other duties as assigned by management
Benefits
- Total Compensation Opportunity: $41,184 - $52,624
- The compensation range includes the hourly rate plus a 10% annual bonus opportunity
- Three (3) weeks’ vacation time
- Eligible for benefits the first day of the month after you start
- Medical, dental and vision insurance
- Company paid life insurance, short term and long term disability
- Healthcare and dependent care flexible spending accounts
- Four (4) weeks paid Care Giver leave
- 401K with a 4% match on day 1
- 9 paid company holidays per year
- Overtime opportunities
- 501-1,000 employees
- Biotechnology, Pharmaceuticals, Medical Devices, Healthcare Services, Healthcare, Electronic Components & Supplies, Life Sciences, Medical Equipment & Supplies, Industrial Products, Scientific Instruments
- Public Company
- Founded: 1982
- Lakewood, Colorado
- Company Specialties:
Biological Indicators, Dialysate Meters, Data Loggers, Torque Testers, Data Logging Software, Sterility Assurance Products, Gas Flow Calibrators, NIST Traceable Solutions, Mesa Monitoring, and TempTrust Packaging
Company information
Mesa Labs helps you monitor and maintain higher standards in any environment – from the air we breathe to the critical moments of life-saving care. For the past 36 years, Mesa has helped companies protect vulnerable environments and ensure the safety and efficacy of the products we consume every day. Visit mesalabs.com for more information.
