TechOp Solutions International
Customer Service Representative
Evergreen, CO | $62K - $128K
Qualifications
- Strong communication skills and ability to actively listen and empathize with customers
- Excellent problem-solving abilities and a proactive approach to finding solutions
- Attention to detail and ability to quickly and accurately process information
- Ability to work effectively in a fast-paced and deadline-driven environment
- Proficiency in using computer systems and software applications
- A high school diploma and 6 months customer service experience
- 40 WPM Typing Speed
- Strong verbal and written communication skills in English
- Ability to work flexible schedules, including weekends and holidays
Responsibilities
- As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers
- Managing inbound customer inquiries and resolving issues promptly and accurately
- Providing personalized assistance and support to customers via phone, email, and chat
- Effectively navigating through multiple systems to access and update customer information
- Collaborating with other team members to ensure timely resolution of customer concerns
- Recording, documenting, and maintaining accurate records of customer interactions and transactions
- Following established procedures and guidelines to provide consistent and excellent customer service
- Identifying opportunities for process improvements and sharing feedback with the management team
Benefits
- Pay: $18.50 - $22.00 per hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- 51-200 employees
- Software, Information Technology, Consulting, IT Services, Software Development, Cloud Computing, Business Process Outsourcing, Technology Consulting, Cybersecurity Solutions, Managed IT Services
- Privately Held
- Arlington, Virginia
- Company Specialties:
Government Contracting, Management Consulting, Technology development and implementation, Media Monitoring, Social Media, Program Management, QA/QC Enhancement, Privacy Policy and Compliance, Privacy FOIA, and Administrative and Office Support
Company information
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
