The Guitar Center Company
GC Retail Customer Service Manager Store 460
Austin, TX | $98K - $133K
Qualifications
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience
- Able to connect with customers in a meaningful way
- Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers
- Able to learn quickly and take positive action without being requested to do so
- Interested in learning about the entire business
- 3+ years of relevant work experience working in retail or in warehouse setting
- Valid state driver’s license and automotive insurance
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Must be able to work in a loud environment for 5-8 hours
- Must be able to work weekends, holiday, and evenings
- Must be able to lift up to 50 lbs
- Associates Degree
- Understanding of retail systems and processes
Responsibilities
- As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect
- Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties
- Delegation: Able to delegate both routine and significant tasks and decisions
- Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level
- Follows up as needed and share both responsibility and accountability
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them
- Performance Management: Able to lead, manage, and mentor others
- Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met
- Provides effective positive and constructive feedback
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques
- Achieving sales, margin, and EBITDA targets for the store
- Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers
- Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews
- Assist the Operations team with large merchandising projects, including the execution of all in-store promotions
- Take part in the interview process for all candidates that apply to the store
- Onboard and train newly hired sales associates
- Communicating and collaborate with the Store Manager and Operations Manager
- Proper scheduling of the sales floor with appropriate staff levels
- Acting manager in charge when necessary
Benefits
- For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!
- Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options
- 10,001+ employees
- E-Commerce, Retail, Technology, Consumer Electronics, Consumer Goods, Wholesale Trade, Entertainment, eCommerce, E-commerce, SaaS
- Privately Held
- Founded: 1964
- Westlake Village, CA
- Company Specialties:
Music, Guitars, Basses, Drums, Keyboards, Live Sound, Recording, DJ & Lighting, Accessories, Vintage Guitars, Amps, Used Gear, Keyboards, Lessons, Repairs, Rentals, Professional, PA Systems, and Band & Orchestra
Company information
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Come meet the family or, as we call them, The Guitar Center Company. It's called Guitar Center. But there's more to us than guitars and basses. We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving employees in the world. Their knowledge and passion for music has transformed us from being music retailers into being music champions. Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations. Musician's Friend started in a garage, moved to a barn, and is now a highly regarded e-commerce site offering combo-focused instruments and equipment for established musicians. Gear Advisers offer expert advice, understand the journey of a musician and, like a good friend, are there to help every step of the way. Audio Visual Design Group (AVDG) meticulously designs, engineers and installs next-gen audio, video and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet. Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents and teachers includes providing lessons, rentals, repairs, plus all levels of band & orchestra sales and service. Woodwind & Brasswind provides flutists, tuba players, violinists and percussionists with everything they need. Proving, once again, music unites us all, WWBW works with schools, businesses and households in more than 90 countries around the world.
