R3 LLC
Operation manager
North Andover, MA | $67K - $146K
Qualifications
- The IT Operations Manager is expected to be well organized, detail-oriented, understand Cloud-based and On-Premise Technology and Infrastructure, have current IT technology experience, ability to implement process improvements, work comfortably under pressure and deliver results
- Proven experience in project management, including planning, coordinating, and executing IT projects
- Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud-based systems
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
- Experience with IT security, including data protection, compliance, and risk management
- Availability to work flexible hours, as needed, to support IT operations and projects
- Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science or a related field OR;
- 6+ years of relevant professional industry or military experience AND;
- Previous IT Infrastructure, IT Management, or IT Business Operations experience
Responsibilities
- As the IT Operations Manager you are responsible for overseeing the daily operations of the organization's information technology infrastructure
- This position requires an individual who can liaise with key functional teams such as Executive Leadership, end-users, and other stakeholders to discuss IT Infrastructure, plan for future initiatives, and manage IT resources
- Oversee and manage the company's IT infrastructure, including servers, networks, hardware, and software applications, planning for current and future initiatives
- Develop and maintain policies and procedures for IT operations and ensure compliance with security and regulatory requirements and alignment to industry best practices
- Monitor and optimize system performance, availability, and capacity to ensure efficient and effective use of resources
- Manage the deployment, maintenance, and upgrades of hardware and software, including servers, network equipment, and software applications
- Manage vendor relationships and service level agreements to ensure high-quality support and services are provided
- Oversee timely procurement and management of assets
- Provide leadership, coaching, and development to the IT operations team
- Ensure your client receives scheduled executive summaries and applicable detailed reports including overall account metrics defined and measured, analyzed, and resulting recommendations are delivered
- Manage projects related to IT infrastructure and operations, including planning, coordination, and execution
- Ensure that all IT systems are properly backed up, secured, available, and disaster recovery plans are in place
- Manage and oversee help desk functions, processes, and personnel
- Other duties as assigned
- 51-200 employees
- Information Technology, Financial Services, Software Development, Blockchain Technology, Enterprise Solutions
- Privately Held
- Gaithersburg, Maryland
Company information
At R3 everything starts with the customer. It’s our mission to provide the best in class IT support to small and medium businesses. R3 has created a proven track record of providing exceptional performance and the level of customer support you expect from your own company. Our approach is simple; make sure that every client interaction with R3 delivers value and provides a solution to a problem. Every client’s needs are different so at R3 we take a consultative approach so that the proper resources are allocated to meet your needs. The R3 staff has more than 50 years of IT experience working with clients across many verticals including Law Firms, Financial, Healthcare, and Construction to name a few. Our service offering spans across the technology spectrum to include the design, management, and support of your IT infrastructure and operations. It’s all about accountability at R3 and we hold every member of the team accountable to make sure that they're making our clients operate more efficiently and effectively through the technology and support we provide. Specialties: Customer service, Network Support, Technical Projects, IT Security (data security, firewall, compliance, HIPAA, audit, risk management, etc.), Cloud Computing and Services, Disaster Recovery, Data Center Operations, IT Staff Augmentation, Help Desk, and IT Consulting.
