New York & Company

Customer Service Manager

NY, US | $81K - $129K

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Qualifications

Proof of Education according to the education requirements of the civil service title
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone)
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity
The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity
A four-year high school diploma or its educational equivalent and six years of
Education and/or experience equivalent to "1", "2" or "3" above
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
Excellent communication skills-both verbal and written
Excellent interpersonal skills: ability to work with people of varying backgrounds
55a Program
New York City residency is generally required within 90 days of appointment

Responsibilities

Operators in need of assistance to open new establishments, to re-open establishments that have been ordered closed by the Department, obtain clarification of various rules, regulations, laws, and inspection results
Failure to fill this position will have a negative impact on the Bureau’s ability to provide adequate administrative support as inquires to the Customer Services Unit may not be addressed in a timely manner, which will be detrimental to the Department’s goal of providing excellent customer service to the public
Supervise a team comprising of one Clerical Associate, Level IV and one Customer Information Representative
Assign work to subordinates taking into consideration their skills set and set deadlines for completion in accordance with Bureau’s standards
Serve customers by providing correct information and resolving issues in a timely manner
Maintain Call Center Database ensuring that data is entered within prescribed time frame, and perform quality assurance checks of data maintained
Process 10-Day Letters, updating FACTs II with such information, and ensuring that letters are mailed out in a timely manner
Research and update permit, inspection and closing information by viewing FACTS II (FSE database), Enterprise Licensing System (Accela) and other databases
Schedules Pre-operational inspections, verifying ownerships, updating Call Center Database, and bring to the attention of supervisor any arising issues
Process Mail -Out Notices of Violations (NOVs), send the Office of Administrative Trials and Hearings, and the Assistant Commissioner notification that NOV was mailed out
Prepare statistical reports for review by Senior Leadership on data collected by the Customer Service Unit
Assist the HR Unit with recruitment activities as needed
Perform other technical administrative tasks and special projects as required

: 5,001-10,000 employees
: Retail, Consumer Goods, Department Stores, Apparel, E-commerce, Clothing, Fashion Retail, Clothing Stores, Apparel Retail, Apparel & Fashion
: Public Company
: New York, New York
: Company Specialties:
Our brand positioning, unique shopping experience and focused merchandising strategy have created tremendous brand awareness, while increasing customer loyalty. That’s why New York & Company is rapidly becoming synonymous with modern, and sexy style.