Jobot

Jobot

Client Services Manager - Now Hiring

Bellingham, MA | $60K - $80K

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Qualifications

  • This is a full-time, permanent position that requires a minimum of two years of experience in a similar role
  • Minimum of two years of experience in a client services, account management, or customer service role within the engineering, manufacturing, or medical device sectors
  • Proven track record in managing B2B client relationships and achieving customer satisfaction
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
  • Strong understanding of the manufacturing and medical device industries and their needs
  • Excellent problem-solving skills, with the ability to handle client issues effectively and efficiently

Responsibilities

  • This role offers an exceptional opportunity to be at the forefront of our customer service efforts and contribute to our growth and success
  • The successful candidate will be responsible for managing and enhancing client relationships, ensuring customer satisfaction, and promoting our innovative engineering solutions within the B2B sector, specifically in the manufacturing and medical device industries
  • Manage and enhance relationships with our key clients, ensuring their needs are met and expectations exceeded
  • Serve as the primary point of contact for all client inquiries, concerns, and requests
  • Collaborate with our engineering team to understand our product offerings and communicate these effectively to clients
  • Identify opportunities for upselling and cross-selling our engineering solutions
  • Develop and implement strategies to improve client satisfaction and loyalty
  • Maintain a thorough understanding of the manufacturing and medical device industries to better serve our clients in these sectors
  • Handle complaints and issues in a timely and effective manner
  • Work closely with the sales and marketing teams to drive new business and increase revenue
  • Conduct regular client meetings and presentations to promote our services and solutions
  • Prepare and deliver regular reports on client service activities and performance

Benefits

  • Growing Company with Competitive Benefits and Salary Package
  • Salary: $60,000 - $80,000 per year

Company information

Jobot is built on kindness + respect. We are disrupting the recruiting and staffing world by combining AI - artificial intelligence - with experienced recruiters to fill jobs...and provide incredible service to our clients and candidates in the process. We believe in building a positive culture focused on kindness, respect and results and being a great place to build a lasting career for our Jobot Pros. We are Jobot. Join us

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501-1,000 employees
Artificial Intelligence, Computer Software, Internet, Information Technology and Services, Human Resources, Staffing and Recruiting
Privately Held
Founded: 2018
Newport Beach, California
Company Specialties:
technology, recruiting, AI, artificial intelligence, construction, IT, tech recruiting, staffing, mortgage, healthcare, accountingfinance, accounting, jobot, staffing, sales, humanresources, tech, and engineering