Braze
Director, Customer Success, East
New York, NY | $146K - $135K
Qualifications
- 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
- 3+ years experience managing or mentoring staff
- Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc)
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
- You build strong positive relationships with clients and colleagues
- You are known for being a team player
- You have a high level of intellectual curiosity
- You see opportunity and growth in learning more and continuously improving both processes and yourself
- You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
Responsibilities
- Manage a Digital First Customer Success Team within an entire region, including nurturing staff development and satisfaction
- You’re excited by working with technology companies of all sizes who move fast, and want to build new customer experiences quickly
- Be responsible for your team achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy
- Guide your team in managing their clients throughout their lifecycle
- Ensure users are empowered to use Braze’s platform and powerful features as independently and efficiently as possible, including integration and technical aspects
- Work with your team to understand each customer's evolving business and technical goals for using Braze and continuously demonstrate value
- Build credible relationships throughout customer organisations, from senior staff to Braze end users
- Help drive ongoing adoption, setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Be a point of escalation for clients in your team’s portfolio
- Work closely with internal stakeholders at Braze to design and develop efficient processes and working practices
- Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role
- Daily catered lunches, snacks and beverages
Benefits
- Complete tech startup vibe including free daily lunches & snacks, group events and top of the line computer setup!
- Excellent medical insurance and life assurance coverage for you and your dependents
- Matching 401K
- Collaborative, transparent, collegial and fun loving office culture
- Flexible time off policy to balance your work and life in the way that suits you best
- 1,001-5,000 employees
- Advertising, Marketing Automation, Software, Information Technology, Marketing, Mobile, Technology, Computer Software, Internet, Information Technology and Services
- Public Company
- Founded: 2011
- New York, New York
- Company Specialties:
mobile engagement, mobile marketing, mobile users, marketing automation for apps, software, digital marketing, customer engagement, marketing technology, email marketing, cross-channel marketing, customer experience, and marketing automation
Company information
Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Braze has been recognized as one of Fortune’s 2022 Best Workplaces in New York, Fortune’s 2022 Best Workplace for Millennials, and UK Best Workplaces for Women 2022 by Great Place to Work. The company is headquartered in New York with offices in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, and Tokyo. Learn more at braze.com.
