DAC Vision
International Customer Service Manager - Professional Development...
Garland, TX | $68K - $156K
Qualifications
- Minimum of 5 years of customer service experience or related field
- Minimum of 1 year of customer-facing experience in a cross-cultural environment
- Minimum of 1 year of experience working in SAP ERP sales and distribution
- Minimum 1 year of experience working in Salesforce, SAP, or other CRM
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Physical strength and ability to perform physical labor as necessary
- Advanced communication skills/ Polished phone etiquette
- Knowledgeable in customer service delivery
- Knowledge and experience with improving processes
- Excellent written and verbal communication skills
- Proficient with MS Office (Word, Excel, PowerPoint)
- Advanced data entry skills
- Systems literate – Soloman & SAP
Responsibilities
- Receive and process orders from customers
- Serve as the primary point of contact for international customers
- Coordinate international customer orders and update customers on order status
- Maintain accuracy of international order list and shipping schedules
- Obtain information on new international customers and compile in CRM
- Troubleshoot and resolve customer issues
- Maintain email response time of less than 1 hour
- Track back orders and inform customers of delays
- Collaborate with inter-departments and customers
- Participate in continuous improvement and inventory activities
Benefits
- Company offers great benefits
- Continuous Learning Opportunities
- Competitive salary
- 51-200 employees
- Software, Information Technology, Technology, Computer Hardware, Electronics
- Public Company
- Garland, Texas
- Company Specialties:
Consumable supplies for surfacing and finishing, optical supplies, Digital lens surfacing products, AR Coating, Fining pads, Polishing pads, Edging pads, Lens polish, Digital surfacing tools, Diamond cutters, Edgers, Tracers, and Blockers
Company information
Your Partner in Consumables DAC Vision is the global leader in manufacturing and distribution of ophthalmic supplies for optical lens processing. Whether it is for lens surfacing, lens coating or lens finishing, DAC Vision's extensive range of products, combined with a long history of manufacturing experience, enables us to offer high-performance solutions for labs and eye care professionals. When we say we’re your partner in consumables, we mean it! Let’s work together to empower your business and help the world see more clearly. DAC Vision is also the main global distributor for the National Optronics product line of edgers, tracers and blockers. National Optronics is a leading manufacturer of lens finishing equipment for any size lab operation.
