HD Hyundai Infracore
National Accounts Field Service Manager
Suwanee, GA | $69K - $144K
Qualifications
- 7+ years' experience, with a minimum of 5 years' experience in the construction equipment industry and managing dealership relationships
- 5+ years' supervisory experience
- Strong technical knowledge of Develon Heavy products
- Strong structural analysis skills, and electrical & hydraulic knowledge
- Effective verbal and written communication skills
- Excellent cross-functional teamwork skills
- Strong time management skills and priority focus
- MS Office Suite competency
- Travel: 25 - 50%
Responsibilities
- The National, Government & Key Accounts Field Service Support Manager will manage service support for National, Key Accounts, and Large Governmental contracts
- This role will be the communication link between the Customer and field staff (District Service Managers, Dealers, etc.), also internally with Product Management, Training, Quality, Parts, Sourcing, and Product Liability teams
- This position focuses on increasing the uptime of National, Key Accounts, and Large Government Contract machines
- The main focus is to manage the Service and Parts relationship with National, Key accounts & New York City (NYC) Sanitation, to address any warranty, service, or parts issues
- Document all failures to give fast resolution to down machine conditions
- Build relationships with all National, Key Accounts, and Large Government contracts to ensure service and parts needs are addressed in a timely manner
- Coordinate with the Develon Parts department to make sure the parts supply is adequate to support all accounts
- Plan, schedule, and execute periodic conference calls with major National, Key Accounts, and Large Government contracts
- Act as liaison between Develon dealerships and National, Key & Government Accounts for their service & part needs
- Develop, maintain & conduct product training programs and materials for in-person & virtual delivery for National & Government Accounts service managers & technicians, on machine operation, serviceability, Develon Fleet management, diagnostic tools & Software
- Proactively monitor National & Government accounts fleet on Develon Fleet Management, work with customers & dealers to diagnose & resolve any issues
- Manage communications with Korea and Norway on all Field Modifications (FM)
- Manage Field Mod process to ensure that relevant FM's are released to National, key, Government Accounts & servicing dealer in a timely and accurate manner
- Manage the Develon Call Tracs system and ensure that Dealers have the service information they need to Service Develon NAGA heavy equipment in a timely manner
- Utilize Korean Nex2u system for all service or troubleshooting information that is needed for critical machine failures
- Report to Develon Quality team all reoccurring issues that need to be addressed with Korean and Norway Quality and Engineering
- Ensure that Call Tracs input accuracy is maintained to increase the knowledge database for future use by Develon Dealers
Benefits
- Competitive Compensation and Benefits Program
- Health, Dental, and Vision
- Generous Company 401(k) Match
- Free Telehealth Benefits
- Voluntary Supplemental Programs
- Career and Skill Development Support
- Make a direct impact on the success of the organization
- 1,001-5,000 employees
- Engineering Services, Automotive, Heavy Machinery, Construction Equipment Manufacturing, Industrial Equipment
- Public Company
- Last round: Mar 5, 2021
- Last round: US$ 757.0M
- Incheon, Korea
- Company Specialties:
Construction Equipment, Excavators, Wheel Loaders, Articulated Dump Trucks, Engines, and Attachments
Company information
HD Hyundai Infracore was founded in 1937 as the first large-scale machine-manufacturing factory in Korea. Our product line-up includes construction equipment, engines, a variety of attachments, and utility equipment. HD Hyundai Infracore is a subsidiary of HD Hyundai. Our construction equipment business manufactures and distributes excavators, wheel loaders, and articulated dump trucks that are widely used in various industrial job sites, such as construction, quarrying, and mining. Opened in 1958, our engine business is Korea’s first diesel engine manufacturer and has continued to expand its business portfolio. It supplies diesel and gas engines for buses, trucks, construction equipment, power generators, ships, and various industrial equipment across the world. Based on its product line-up that meets increasingly stringent worldwide environmental regulations, our engine business is quickly emerging as the world’s top-tier engine manufacturer.
