Express Oil Change & Tire Engineers
Automotive Service Manager
Atlanta, GA | $69K - $126K
Qualifications
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years’ experience in a Service Manager role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws and MSDS Compliance
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and/or pulling of materials
Responsibilities
- The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store
- This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures
- Specific duties for this customer service role include, but are not limited to:
- Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
- Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc
- Evaluating performance and productivity of all service department personnel
- Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
- Ensuring store safety, including the use of and maintenance of safety equipment
- Ensuring equipment/hardware layout and positioning within the service department
- Supervising shop area, equipment and teammates for compliance with company safety procedure
- Coaching personnel on enforcing wheel torqueing process
- Ensures that proper inspections are being conducted
- 1,001-5,000 employees
- Automotive Repair and Maintenance, Car Washes, Oil Change Services, Automotive Parts and Accessories Retail, Automotive Maintenance and Repair Services
- Privately Held
- Last round: Aug 14, 2010
- Last round: US$ 37.4M
- Birmingham, AL
- Company Specialties:
Oil Change, Tires, Brakes, Alignment, Automotive Repair, Automotive Service, Automotive Maintenance, and ASE-Certified Mechanics
Company information
At Express Oil Change & Tire Engineers, customer service and quality care are our top priorities. We employ experienced, ASE-certified technicians trained to provide total-car care using premium parts and state-of-the-art equipment to ensure the quality of our work. Since 1979, our signature 10 minute oil change and full-service mechanical to include tires, brakes, alignments, and more in a single location, has created a truly rare one-stop shop for automotive repair and maintenance. Every action and decision is guided by our Mission, Core Values, and Vision. • Mission: To give each customer the assurance that their car is well maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action. • Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement • Vision: We are the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.
