Icahn Automotive

Assistant Service Manager

Stone Mountain, GA | $77K - $130K

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Qualifications

High school diploma or equivalent required
One year of experience in automotive service environment
Valid Driver's License
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
Ability to apply mathematical formulas to calculate commissions and discounts
Acted as a work lead or supervisor previously
Ability to exercise judgement and to work independently
Strong customer service skills
Ability to handle difficult customer situations
Comfortable utilizing up-sell techniques
Strong cash handling skills, including the use of POS systems
Strong verbal communication skills
Demonstrated consistency, accuracy and follow-through
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance

Responsibilities

Support the service and tire team under the direction of the Manager, Store Service
Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking
Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems
Performs CVIs and other service-related tasks as qualified and directed
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
Effectively communicates with all store associates, management, and customers
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities
Key holder and responsible for basic and detailed opening and closing responsibilities
Maintain an organized and neat shop
Adhere to all company policies, procedures, safety and environmental rules
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Climb up and down ladders to retrieve and stock merchandise
Communicate effectively in person, by telephone, or by using telecommunications equipment
Enters and locates information on computer
Presents information to small and large groups
Visually verifies information, often in small print
Safely operates a motor vehicle

: 1,001-5,000 employees
: Automotive Repair & Maintenance Services, Automotive Retail, Auto Parts Manufacturing, Automotive Parts & Accessories Retail, Automotive Aftermarket Distribution
: Privately Held
: Philadelphia, Pennsylvania