Blackbaud
Director of Customer Success at Blackbaud, Inc. in Remote
Edison, NJ | $150K - $200K
Qualifications
- Required skills are either direct and extensive experience in the Non-Profit sector or have extensive experience in SaaS Customer Success methodologies
- years of experience with the social good community, specifically with Non-Profit organizations; or 10
- years experience in leading in the SaaS Customer Success discipline
Responsibilities
- This position will manage a team of CSMs that focus on the Non-Profit (NP) and Arts & Cultural (AC) vertical and report into the VP of Customer Success
- A key stakeholder is the business unit General Manager (GM), who has overall accountability for sales and retention of the Non-Profit and Arts & Cultural vertical
- As such, this role sits on the GM senior leadership team (SLT) for this large, recurring revenue vertical
- Serve as an active member of both the CS SLT and NP & AC SLT Be aware of changing trends and needs of the NP and AC industries, including areas of opportunity to delight our customers through new solutions or services Be responsible for monthly reporting to the vertical GM and CS SLTs on customer health trends and areas of risk
- Manage a group of team leads, managers and principal level CSMs focused on Blackbaud's Non-Profit and Arts & Cultural accounts to ensure that customers are engaged and driving toward renewal rates to support the Blackbaud business
- Drive operational excellence across the NP and AC CSM team through process improvement Hire, recruit, motivate and develop team members, including new hire and ongoing product and process training
- Act as a long-term executive sponsor on flagship or at-risk accounts
- Cohesive relationships with other teams is critical - working together to maximize the value Blackbaud brings each customer, in alignment with their organizational outcomes and a clear understanding of roles and responsibilities
- This includes close partnership the Director and the heads of the various operations teams for Finance, Marketing, Engineering, Products, Sales, Services and Support
Benefits
- $150K -- $200K
- 1,001-5,000 employees
- Database, Information Services, Software, Information Technology, Enterprise Software, Finance, Financial Services, Professional Services, Technology, Consulting
- Public Company
- Charleston, South Carolina
- Company Specialties:
nonprofit, technology, fundraising, cms, online giving, nptech, CRM, SaaS, social good, foundations, fund accounting, Higher Education, Healthcare, Analytics, Crowdfundraising, financial management, and faith based
Company information
Blackbaud (NASDAQ: BLKB) is the leading software provider exclusively dedicated to powering social impact. Serving the nonprofit and education sectors, companies committed to social responsibility, and individual change makers, Blackbaud’s essential software is built to accelerate impact in fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management. With millions of users and $100 billion donated, granted, and invested through its platforms every year, Blackbaud’s solutions are unleashing the potential of the people and organizations who change the world. Blackbaud has been named to Newsweek’s list of America’s Most Responsible Companies, Quartz’s list of Best Companies for Remote Workers, and Forbes’ list of America’s Best Employers. A remote-first company, Blackbaud has operations in the United States, Australia, Canada, Costa Rica and the United Kingdom, supporting users in 100+ countries. Learn more at blackbaud.com or follow us on LinkedIn, Twitter and Instagram.
