Aspect Software

Aspect Software

VP Sales Operations | Remote at Aspect Software in Remote

Chicago, IL | $250K - $500K

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Qualifications

  • Qualifications At least ten (10) years of progressive B2B SaaS/software experience in sales operations leadership roles Experience in large multinational organizations Experience in managing and developing a sales operations organization Detail oriented leader able to work in an environment that requires deciphering large amounts of data quickly and efficiently Consistently delivers ahead of agreed-upon deadlines Strong communication skills and ability to interact with internal and external partners (vendors, customers, executives, private equity, etc.)

Responsibilities

  • Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment The Vice President of Sales Operations (VPSO) manages support functions essential to sales force productivity
  • These include planning, reporting, quota setting and management, sales process optimization, sales training, sales program implementation, and sales compensation design and administration
  • The VPSO is responsible for the overall productivity and effectiveness of the assigned sales organization
  • Reporting to the Chief Financial Officer, the VPSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization
  • Overview Coordinates sales forecasting, planning, and budgeting processes used within the sales organization
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts
  • As needed, coordinates planning activities with other functions and stakeholders within the firm
  • Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources
  • Proactively identifies opportunities for sales process improvement
  • Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement
  • Assists sales management in understanding process bottlenecks and inconsistencies
  • Facilitates an organization of continuous process improvement
  • Develops and monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
  • Recommends revisions to existing reports or assists in the development of new reporting tools as needed
  • Implements and manages enabling technologies, including Salesforce, to field sales teams
  • Monitors the assigned sales organization's compliance with required standards for maintaining Salesforce data
  • Develops and coordinates training and enablement delivery to sales, sales management, and sales support personnel within the sales organization
  • Responsible for the administration of sales incentive compensation programs
  • Actively collaborates with Accounting and Finance to ensure the accuracy of the forecasting and sales booking process
  • Coordinates the pricing approval process for proposed sales transactions and management of the RFP response process
  • Directs and supports the consistent implementation of company initiatives
  • Builds peer support and strong internal-company relationships with other key management personnel

Benefits

  • $250K -- $500K+

Company information

On May 10, 2021 Aspect Software and Noble Systems merged to form Alvaria. To see what's new, visit: https://www.linkedin.com/company/alvaria-inc/ Aspect is on a mission to simplify and improve customer engagement. Our large-enterprise contact center software is used by millions of agents every year and supports billions of consumer interactions around the world. Flexible, highly scalable, best-of-breed applications for self-service, live contact management and workforce optimization help companies keep agents engaged while providing exceptional customer service experiences. Available on-premises or in your choice of hosted, private or public cloud environment.

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1,001-5,000 employees
Software Development, Business Process Automation, Cloud Computing Solutions, Customer Service Solutions, Outsourced Technical Support
Privately Held
Crunchbase Link
Last round: Private equity
Westford, Massachusetts
Company Specialties:
Call Center, Call Center Solutions, Call Center Software, Cloud Call Center, Enterprise Call Center Solutions, Enterprise Call Center Software, Call Center Workforce Management, Workforce Management, Workforce Optimization, Contact Center, IVR Self Service, Quality Management, Performance Management, First Call Resolution, Occupancy Rate, Average Handle Time, Average Call Abandonment Rate, Customer Satisfaction, Back Office, Customer Service, Customer Care, Cloud Solutions, Hosted Solutions, On Premise Solutions, Average After Call Work Time, Average Speed of Answer, Service Level, Average Time in Queue, Percentage of Calls Blocked, Mobile Customer Care, Call Center Metrics, 250+ Seats, Omni-Channel Customer Experience Management, Large Call Centers, Call Center Managers, and Customer Engagement Platform