Healthcare Financial, Inc.
VP, Client Success
Quincy, MA | $125K - $324K
Qualifications
- Bachelorâs Degree and 8+ years of professional experience in project management
- 8+ yearsâ experience in customer service, account management, or client implementation within the health care industry
- Industry knowledge of Medicaid and Medicare, experienced in state reimbursement programs
- Exceptional executive presence and communication skills
Responsibilities
- As the Vice President, Client Success you will play a pivotal role in driving the success of our organization through strategic client onboarding, relationship management, and ensuring unparalleled client satisfaction
- Reporting directly to the CEO, you will be a senior member of the executive team, contributing to business development, product improvement, and the overall growth of the company
- Business Development Support:
- Participate in high-level discussions with clients, offering subject matter expertise
- Lead upselling initiatives to expand our solutions within existing client partnerships
- Provide critical insights to senior leadership for new product development
- Account Onboarding/Implementation:
- Oversee the seamless transition of clients from sales to implementation
- Lead project execution with accountability for time, scope, budget, and quality
- Monitor and track progress, identifying and mitigating risks
- Key Account Management:
- Serve as the primary Account Manager for enterprise and strategic accounts
- Proactively identify client needs and develop innovative solutions
- Conduct client satisfaction surveys and lead presentations to senior leaders
- Motivate and inspire a specialized team of account management professionals
- Establish performance benchmarks and goals for the team
- Handle overall team management responsibilities, including hiring, training, and performance appraisals
Benefits
- Opportunity to shape the future of client success within a dynamic and innovative organization
- Competitive salary, bonus and benefit offerings
- Collaborative and inclusive work environment
- Flexible work options
- The starting salary for this role is $125K annually
- Salary c ommensurate with experience
- We also offer bonus options
- 51-200 employees
- Insurance, Financial Services, Healthcare, Healthcare Administration, Accounting and Auditing
- Privately Held
- Quincy, Massachusetts
- Company Specialties:
Eligibility & Enrollment, Medicaid, Disability, Medicaid Managed Care, and TANF-to-SSI/SSDI
Company information
HFI helps connect low-income and disabled Medicaid health plan members with life changing Social Security disability income and benefits. Our clients are local and national Medicaid health insurers. We partner with our healthcare clients to improve their fiscal health by advocating for their most vulnerable members. By employing compassionate advocates and utilizing cutting edge analytics, - we have helped thousands of individuals better their lives. The tax-free income people receive assists them with basic needs like food, transportation and housing which are essential for their overall well-being. We improve health outcomes for members and in doing so; we also improve our clients' bottom line. For more information, visit www.hfihealthcare.com. For more information, please visit: http://www.hfihealthcare.com
