Endeavor
Vp
New York, NY | $221K - $295K
Qualifications
- Proven leader of Global Customer Support for a Software as a Service company
- A passion for delivering world-class customer experiences
- A proven track record of building successful Customer Support teams
- An ability to manage a large global team effectively while maintaining high levels of motivation and engagement
- An ability to work collaboratively across multiple functions within an organization
- Excellent communication, presentation and interpersonal skills
Responsibilities
- This role is a critical member of our Customer Experience leadership team
- They will work closely with P roduct , E ngineering, C ustomer S uccess, P rofessional S ervices, and O perations teams to ensure we are delivering on our commitment
- Own the Customer Support strategy and vision
- Lead the team to execute on the vision to ensure we are delivering best in class support to our customers
- Innovate, build and optimize the customer support process to enable customers to get a consistent, high quality support experience across all customer segments
- Define KPIs for the team and track and own progress to success
- Inspire and motivate the team to hit and exceed targets for support KPI’s
- Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience
- Partner with product and engineering to improve the product based on the voice of the customer
- Own cross functional relationships and ways of working with Product, Engineering, Customer Success, Professional Services, and other teams
- Provide regular reporting on key KPIs
- Set and monitor targets for the team
- Effectively coach and performance manage team members
- Make OneTrust known industry-wide for its best-in-class customer support
Benefits
- For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates : the annual base pay range for this role is listed below
- Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and / or training
- This role may also be eligible for discretionary bonuses, equity, and / or commissions, as well as benefits
- $221,000 $295,000 USD
- This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more
- 5,001-10,000 employees
- Software, Retail, Finance, Financial Services, Marketing, Professional Services, Technology, Consulting, Marketing & Advertising, IT Services
- Privately Held
- Beverly Hills, CA
- Company Specialties:
Sports, Entertainment, Fashion, Events, Music, Licensing, Content, Talent Representation, and Media
Company information
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
