TriMas Corporation
Customer Support Representative
Denver, CO | $24K - $29K
Qualifications
- Basic computer skills including experience with
- Excellent Verbal and Written Communication Skills
- Detail Oriented, Attention to Detail, Well Organized
- Ability to Meet Deadlines
- Excellent Customer Service and Communication Skills
- Process and Results, Driven, Strong Problem-Solving Skills
- Innovative, inspiring, and able to work in a
Responsibilities
- Enter, acknowledge and respond to customer orders into the system within 24 hours of receipt
- Relay customer complaints to the appropriate department(s) within 24 hours of receipt
- Communicate problems and concerns to management within 8 hours of discovery
- On-time delivery metrics and customer satisfaction
- Cost variance on inventoried items
- Maintain pricing accuracy, price breaks, and accurate vendor information
- Serve as a point of contact to customers
- Provide excellent customer service
- Resolve customer issues and log corrections in a timely manner
- Plan and forecast orders
- Coordinate with the shipping department to ensure timely delivery of orders
- Expedite orders as needed
- Adherence to company ISO processes and procedures
- Issue Purchase Orders (POs) to support acquisition of inventoried and non-inventoried items
- Follow up on open POs to assure vendor on-time delivery
- Communicate with other departments on order status
- Maintain IQMS (PO data) with accurate information
- Support organizational objectives of lean manufacturing utilizing min/max ordering levels or visual Kanban tools
- Utilize IQMS to calculate proportions, percentages, area, and volume
- Solve practical problems and deal with multiple variables where limited standardization exists
- Track monthly sales and provide projections to the Management Team
- Conduct End of Life evaluation for exiting customers and coordinate mold and material removal
- Other duties as assigned
Benefits
- $24 - $28.82 Hrly
- 1,001-5,000 employees
- Manufacturing, Aerospace and Defense, Automotive, Building Materials, Packaging and Containers
- Public Company
- Bloomfield Hills, Michigan
- Company Specialties:
Applying technology for unique customer solutions, Continuously improving financial performance, Proprietary, highly-engineered products, and Leading positions in focused markets
Company information
We are a global manufacturer and provider of products for customers predominantly in the consumer products, aerospace and industrial end markets, with approximately 3,500 dedicated employees in 13 countries. We provide customers with a wide range of innovative and quality product solutions through our market-leading businesses. Our TriMas family of businesses has strong brand names in the end markets served, and operates under a common set of values and strategic priorities under the TriMas Business Model. TriMas is publicly traded on the NASDAQ under the ticker symbol “TRS,” and is headquartered in Bloomfield Hills, Michigan. For more information, please visit www.trimascorp.com.
