Recondo Technology, now part of Waystar
Client Support Representative
Denver, CO | $73K - $120K
Qualifications
- Minimum of 1-year experience in technical support or client management
- Demonstrated technical aptitude
- Experience with customer support and communications
- Good written and oral communication skills; team player
- Proficiency with Jira
- Proficiency with Salesforce
Responsibilities
- Reports to: Client Support Manager
- We are actively seeking a Client Support resource to provide Tier 1 and Tier 2 support to Recondo’s client base
- This person will assist our Client Management team by promptly and accurately triaging client cases to the appropriate teams, working with Client Managers and clients to retrieve any necessary additional information, and communicating directly with clients as needed
- This person is the client’s first go-to resource and will work internally and externally to ensure client satisfaction
- Monitor client cases and promptly respond when a new issue is reported
- Triage, troubleshoot, and escalate cases to appropriate internal experts to ensure resolution
- Monitor cases to resolution
- Provide prompt, informative, and professional communication to the client to request more information, provide updates on status, or close out cases when needed
- Work with internal teams, including Client Management and internally engineering teams, to troubleshoot and resolve to the clients’ satisfaction
Benefits
- Recondo offers competitive compensation and a dynamic, growing company environment
- Benefits include stock options, comprehensive coverage for medical, dental, life, disability, 401(k) savings plan, and vacations and holidays
- 51-200 employees
- Insurance, Retail, Healthcare Technology, Healthcare, Revenue Cycle Management, Banking and Financial Services, Government, Medical Billing and Coding, Health Information Exchange
- Privately Held
- Founded: 2008
- Last round: Debt financing
- Last round: US$ 16.0M
- Denver, Colorado
- Company Specialties:
Reducing denials, Increasing pre-service cash collections, Increasing productivity, Increasing staff happiness, and Improving patient experience
Company information
Recondo Technology, now a part of Waystar, was formed when pioneering banking executives from Goldman Sachs concluded that efficiencies gained through automatic transaction processing (ATP) could be realized in healthcare. They saw an opportunity to improve a failing system through technology — and built our company with the goal of transforming healthcare through automation. Guided by a team of savvy healthcare leaders, we’re on a mission to make providing quality healthcare a financially sustainable enterprise. Obsessed with efficiency and passionate about providing value, we’re a small company but a mighty force. With a team just over a hundred, we’re impacting more than 400M transactions a year. Built with ♥ in Colorado.
