Hire Connections Staffing
Customer Service Representative
Greenwood Village, CO | $78K - $141K
Qualifications
- High School diploma or equivalent
- Two (2) or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience
- Strong organizational and time management skills
- Excellent attention to detail and customer service orientation
- Ability to solve problems and identify when to escalate issues
- Excellent verbal and written communication and interpersonal skills
- Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization
- Ability to work independently as well as collaboratively in a team environment
- Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel)
Responsibilities
- *This role is fully onsite**
- Provides customer support to our client's internal and external customers
- Processes financial transactions with attention to detail and a high level of quality
- Works in a team environment with the ability to prioritize tasks to meet daily deadlines
- Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues
- Responds to customer calls related to financial inquiries and technical assistance requests
- Utilizes case tracking system to track and follow up on customer inquiries
- Executes transactions in accordance with instructions from internal and external customers
- Processes audit confirmations and/or calculates leasing contract buyouts
- Completes specialized customer-specific reporting
- Resolves problems in accordance with established expectations
- Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios
- Supports two or more of the products and services provided by our client
- Provides support for non-processing projects and initiatives
- Performs other duties as assigned
- 51-200 employees
- Consulting, Business Services, Human Resources, Employment Services, Temporary Staffing, Staffing and Recruiting, Staffing & Recruiting
- Privately Held
- Centennial, CO
- Company Specialties:
Administrative Placements, Accounting Placements, Human Resources/Talent Management, Financial Services, Customer Service, Marketing, Healthcare, Temporary - Hire, Direct Hire, and Temporary Placement
Company information
Providing full-service staffing services to clients in the Denver Metro area. With over 50 years of staffing experience and 16 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities. Hire Connection staffing specializes in finding the best employee for our clients.
