Eltropy
Customer Success Manager (Mid Market/Central Time Zone)
Chicago, IL | $77K - $126K
Qualifications
- Strong teamwork and collaboration skills
- Empathy and ability to understand and address client needs
- Technical curiosity and willingness to learn about Eltropy
- Quality mindset and attention to detail
- Excellent communication and interpersonal skills
Responsibilities
- Assist Community Financial Institutions in enhancing their customer experience using Eltropy
- Help clients optimize their investment in Eltropy and achieve a high return on investment
- Collaborate with cross-functional teams to ensure successful implementation and adoption of Eltropy
- Provide technical support to clients and address any issues or concerns
- Conduct regular check-ins and provide ongoing customer support and guidance
Benefits
- Competitive pay, bonus, and job benefits
- Opportunities for career advancement within the company
- Chance to work with Community Financial Institutions and make a positive impact
- Opportunity to develop technical knowledge and skills
- 51-200 employees
- Insurance, Finance, Financial Services, Technology, Banking, Sales, Communication, Sales and Marketing
- Privately Held
- Founded: 2013
- Last round: Series unknown
- Last round: US$ 25.0M
- Milpitas, California
- Company Specialties:
Enterprise Content marketing, Omnichannel, Content Automation, Conversational Commerce, Real-time Tracking, Predictive Data Analytics, SalesForce Integration, Client Engagement, Financial Services, Text Messaging, Artificial Intelligence, Fintech, Credit Unions, Business Intelligence, Digital Banking, Content Sharing, Text Marketing, Mortgage Lenders, Audio/IP, Video Banking, Reputation Management, Banking, and Banks
Company information
Eltropy is the leading digital conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, Co-browsing, screen sharing, and chatbot technology — all integrated into a single platform.
