SupportNinja
Customer Service Representative
Dallas, TX | $72K - $154K
Qualifications
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Minimum of 1 year of experience in customer service
- Good communication skills, verbally and written
- Customer orientation and ability to adapt/respond to different types of customers
- Ability to multitask, prioritize and manage time effectively
- Proficient in PC operation and navigation
- Having these qualifications are helpful, but not required
- Call center or BPO experience
- Experience supporting customers on all channels - voice calls, chat and email
- Familiar with CRM systems and practices
Responsibilities
- Respond promptly to customer inquiries via phone, chat and/or email
- Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
- Maintain customer accounts by recording account information and documenting interactions
- Exhibit a positive, empathetic and professional attitude towards customer at all times
- Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
- Provide feedback on the efficiency of processes
- Performs other duties as assigned
- 1,001-5,000 employees
- Software, Information Technology, Technology, IT Services, Software Development, Telecommunications, Information Technology and Services, Healthcare, Software as a Service (SaaS), Business Process Outsourcing
- Privately Held
- Founded: 2015
- Last round: Private equity
- Dallas, Texas
- Company Specialties:
outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation
Company information
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
