Techworkers
Bilingual Customer Service Representative
Austin, TX | $66K - $144K
Qualifications
- This role is ideal for a current college student or a candidate holding a BA degree, who is eager to apply their academic knowledge in a fast-paced, real-world environment
- Currently enrolled in college or holder of a BA degree in Business, Communications, or a related field
- Excellent communication and interpersonal skills
- Ability to multitask and adapt to changing priorities
- Problem-solving mindset with a knack for innovative thinking
- Basic understanding of CRM systems and Microsoft Office Suite
- Demonstrated ability to work both independently and within a team
- Bilingual required (Spanish/English)
- Open for new graduates and students!
Responsibilities
- The Bilingual Customer Service Agent will be responsible for maintaining the high standards of customer service and operational excellence that the company is known for
- As an individual who can juggle various responsibilities, your role will extend beyond traditional customer service tasks to involve elements of operations and innovation, making each day a unique experience
- Customer Support: Provide exceptional customer service through phone, email, and chat
- Operations Support: Assist in streamlining operations and suggesting improvements
- Innovative Thinking: Actively participate in brainstorming sessions to innovate customer service strategies
- Organization: Efficiently manage various tasks and projects without compromising on quality
- Team Collaboration: Work closely with other departments to ensure seamless service delivery
- Knowledge Development: Continuously update knowledge about products, services, and policies
- Documentation and Reporting: Keep accurate records of customer interactions and generate reports as required
Benefits
- Rate: $21 per hour
- 1,001-5,000 employees
- Computer Software, Telecommunications, Internet, Information Technology and Services, Computer Hardware
- Privately Held
- San Ramon, CA
- Company Specialties:
Technical Staffing, Managed Services, Professional Services, Revenue Data Analytics, Asset Management, Customer Success, Contingent Organization Optimization, and Data Analytics
Company information
With half of the workforce projected to be freelance by 2020, your organization is being forced to take a closer look at how to attract and retain contingent workers beyond the cost-savings component. This means even greater reliance on third-party vendors and services. Here at Techworkers, we engage across all parts of your organization and provide an expertise in processes and methodology to ensure you get the right solution for optimizing your business. Our philosophy is simple: we believe in high-quality, high-value service, performance and integrity with a proactive management style. Our team is made up of uniquely skilled and trained professionals who reflect diversity and flexibility and are led by the guiding principles to consult, guide and deliver incremental opportunities to our clients. We have a long-established reputation for delivering strategic and revenue driving solutions for organizations. With a focused management team and expertise workforce, we can work with you to drive strategic initiatives which deliver transformation through innovation and provide solutions for your success. With knowledge, experience, processes and proven value, we ensure productivity and a delivery that is right for you and helps you take advantage of: • Evolving technological landscapes. A huge organizational challenge is retaining a balance between the human touch and advancing technology. • Globalization. With global operations there is an increase in the requirement for organizational optimization. • New opportunities. We are uniquely positioned to help you build your approach to evolving challenges. • The desire for flexibility. The gig economy is driving a requirement for flexible and diversified business models.
