Glass Doctor®
Customer Service Representative
Arlington, TX | $38K - $65K
Qualifications
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Proficiency to navigate tablet based technology
- Excellent communication skills
- Good organizational and time management skills
- Professional appearance and personality
Responsibilities
- As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls
- You are responsible for proactively generating sales as well as handling service requests and customer complaints
- Exemplifying our code of values, you show respect and courtesy to all customers and employees
- You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis
- Meet or exceed monthly sales goals
- Receive incoming calls in professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
Benefits
- BASE SALARY PLUS BONUSES AND COMMISSIONS $38,000-$40,000 base with commissions = $48,0000-$65,0000
- 5 days vacation
- 5 days additional time off for sick or personal (PTO)
- 7 paid holidays (total of 17 days paid!!!) earn more days off the longer you stay with company
- A fun in the process atmosphere!
- 201-500 employees
- Retail, Construction, Automotive, Home Services, Maintenance and Repair, Automotive Glass Repair and Replacement, Residential Glass Services, Emergency Glass Services, Commercial Glass Services, Custom Glass Solutions
- Privately Held
- Founded: 1962
- Waco, TX
- Company Specialties:
windows, windshields, storefronts, shower enclosures, mirrors, tabletops, sliding doors, and entry door glass
Company information
For consumer services, visit https://glassdoctor.com. To find out more about franchising opportunities in your area visit: https://franchise.neighborly.com/glass-doctor/. Glass Doctor® is one of the largest chain of full-service glass franchises in the United States. From windows to windshields to storefronts, Glass Doctor can handle any glass need. Glass Doctor also offers custom glass services, such as tub and shower enclosures, entry door glass and mirrors. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers complete glass repair, replacement and services to the residential, automotive, and commercial markets at more than 275 shop locations in the United States and Canada. Glass Doctor began franchising in 1977 and joined The Dwyer Group, Inc., an international franchisor of service industry companies, in 1998. At that time the company’s corporate headquarters relocated to Waco, Texas. In 2004, Glass Doctor acquired Harmon AutoGlass® and Portland Glass®. Harmon AutoGlass stores were sold to franchise owners, and Portland Glass continues as a subsidiary company in Maine, New Hampshire and Vermont. Now there are more than 180 Glass Doctor franchise owners across the United States and Canada. For further information or to find the location nearest you, visit https://glassdoctor.com.
