Nok Recommerce
Key Account Manager
Grand Prairie, TX | $130K - $150K
Qualifications
- Passionate about providing exceptional service to our customers
- Experience in the Reverse Logistics industry
- Experience managing P&L
- Ability to be on-site in Grand Prairie, TX
- Minimum 2 years of experience in a corporate B2B environment, with a history of being your customers' favorite
- Detail-oriented with an owner mentality - you dot your i's and cross your t's, and make sure others involved in your project do as well!
- Excellent communication skills with all levels, especially when it comes to clear and concise email
- Capable of shifting focus, with an excellent sense of prioritization and timing
- Ability to Upsell new offerings to existing and prospective clients
- Experience building and maintaining spreadsheets to assist with forecasting and tracking historical data
- Experience planning and leading strategic initiatives
Responsibilities
- As the Key Account Manager at nok, you are expected to be a trusted advisor to our clients, addressing their informational and technical needs as they are onboarded and while live
- You will guide their rapid and successful onboarding, set timelines and expectations, and ensure nok employees and the partner's personnel live up to them
- Once live, you will be the continued point of contact for small and enterprise clients alike to execute, ask, and fulfill their regular requests, working daily with the warehouse operations team members
- As the client's point of contact you are the key to their operational success daily
- Revenue - (Client and nok)
- Profitability - (Client and nok)
- Full P&L for each client, ensuring we hit our margins and the client maximizes its recovery
- Being the voice of the client internally & externally
- Providing regular successful assistance to partners in discussions by email, video conference, and over the phone
- Keeping internal stakeholders accountable throughout onboarding and live processes
- Being the SME to the client
- Manage partner"s education and adoption of best practices
- Project Managing legwork done by counterparts cross-functionally in OPS, Product, and Merchandising through the client's perspective
- Overseeing legwork conducted by Account Coordinators to provide top-notch services to clients
- Proactively managing customer expectations
- Performing ongoing Performance Monitoring & Analysis such as
- SOP Audits
Benefits
- Net Dollar Retention
- 401(k) + limited match
- Competitive coverage for preventive care and medical, dental, vision too!
- Flexible Spending Account
- Monthly budget for fitness/wellness
- Budget for education + professional development
- Flexible PTO
- 16 weeks parental leave
- 11-50 employees
- Retail, Consumer Electronics, E-commerce, Electronics Recycling, Sustainable Technology
- Privately Held
- Gardena, California
- Company Specialties:
Logistics, Technology, Marketing, Consumer Electronics, and Experiental Marketing
Company information
All-in-One Platform for Circularity --- returns, refurbish, recycle and multi-channel resale. Route your returns to our recommerce warehouses where they are inspected, refurbished, recycled and resold. We customize the resale channels to suit your changing needs and power D2C resale tools like Try-Before-You-Buy, Branded Resale, and Marketplace sales.
