WorkWave
Customer Support Representative
Holmdel, NJ | $57K - $125K
Qualifications
- Superior client service skills
- Ability to educate and explain technical or process-heavy information to non-technical end-users
- Demonstrate the best in class service while being the voice of the customer
- Results-oriented professional consistently delivering in an evolving environment
- Polished written and verbal communication skills
- We look for empowered out of the box thinkers who are able to solve day to day issues
- Team oriented and work well with others to get the right answers quickly
- Knowledge of various platforms; iOS, Android, and Windows Mobile and Desktop
- "We are looking for someone who is passionate about technology, loves solving problems, and delivering a customer experience second to none!
- The perfect candidate will know cutting corners isn't the solution, they believe in doing the right thing the first time."
Responsibilities
- Deliver superior support to clients with varying degrees of product knowledge and technical proficiency
- Answer calls, actively listen and empathize while accurately documenting the steps you took to resolve the issue
- Troubleshoot customer inquiries with care while gathering detailed information to evaluate reported symptoms
- Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
- Respond to calls, email and live chat inquiries in a fast-paced environment
- Proactively follow up and make scheduled callbacks to customers when necessary
- Stay current with system information, changes, and updates
- Adaptability in a flexible changing environment
Benefits
- Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match
- Tuition reimbursement
- Robust Employee Assistance program offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- Health and wellness focused work environment - optional standing desks and office fitness challenges
- 401K-9 Doggie Daycare Discount Program
- Charitable donation match program
- Opportunities to participate in charitable events and give back to the community
- Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live training is provided throughout the year
- 1,001-5,000 employees
- Logistics, Transportation, Software, Service Industry, Construction, Technology, IT Services, Computer Software, Information Technology and Services, Mobile Applications
- Privately Held
- Founded: 1984
- Last round: Secondary market
- Holmdel, NJ
Company information
WorkWave empowers service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of their business life-cycle. At WorkWave, we think about business the way you do. We know that for service-oriented companies, there are many steps of your business journey - from signing new customers, delivering service in the field, to invoicing, and everything in between. We also know that gaining new customers requires even more: brand awareness, digital marketing and lead generation. Software helps. But the right software allows you to run your business the way you want to run it - because after all, you are what makes your company unique. With WorkWave, you get more than just software, you get a partner helping you reach your full potential. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding products, growth and culture. For more information visit www.workwave.com.
