Bright Pattern
Sales Development Representative
Pleasanton, CA | $93K - $123K
Qualifications
- BA/BS degree or 2+ years’ experience
- Excellent written and verbal communication skills
- Great problem solver, ability to actively listen and evaluate prospect/customer needs
- Comfortable reaching out to new contacts via phone, email, and Linked In
Responsibilities
- The Sales Development Representative is responsible for generating qualified opportunities for the Sales Team through inbound marketing efforts and outbound prospecting
- They also provide the main point of contact to build relationships via web inquiries and web chats
- Successful candidates will be empathetic, personable, outgoing and able to help develop leads into Sales Qualified Leads
- The position reports into Marketing but will work equally closely with the Sales team
- Build relationships with contacts by offering resources (white papers, blogs, etc.) and understanding where the prospect is in the buying process
- Research, identify, and prospect for new clients
- Transform Marketing Leads to Sales Opportunities by educating leads
- Schedule quality appointments and meetings for the sales team
- Handle live inbound web chats
- Follow-up via phone and email on leads from web, events, email campaigns, etc
- Leverage Linked In to append data on key leads and better understand the lead’s pain-points and goals
Benefits
- Salary and Benefits
- Competitive compensation
- Corporate stock options
- 401K
- Casual workplace
- Quarterly company events and outings
- 51-200 employees
- Customer Experience Management, Cloud Contact Center, Omnichannel Customer Service, Omnichannel Contact Center, AI-Powered Customer Service
- Privately Held
- Founded: 2010
- South San Francisco, California
- Company Specialties:
cloud contact center, customer service management, call center software, predictive dialer, inbound contact center, outbound contact center, contact center web chat, and blended contact center
Company information
Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
