XPO
Customer Service Representative
New York, NY | $61K - $96K
Qualifications
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights and weekends
- Transportation experience
- Excellent verbal and written communication skills
- Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
Responsibilities
- As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues
- Bill shipments pursuant to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Benefits
- Pay, benefits and more
- Expected pay range: $22.61to $26.01per hour
- Pay is on an annual step progression
- Actual compensation may vary due to factors such as experience and skill set
- 1st Shift
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO over the course of your first year
- 9 paid company holidays
- 401(k) option with company match
- 10,001+ employees
- Logistics, Transportation, Manufacturing, Technology, Transportation Services, Trucking, Logistics and Supply Chain, Retail and eCommerce, Transportation and Logistics, E-commerce
- Public Company
- Last round: Post IPO equity
- Last round: US$ 75.0M
- Greenwich, CT
- Company Specialties:
Freight Brokerage, Expedited Transportation, Global Forwarding, Intermodal, and Last Mile
Company information
XPO provides world-class transportation solutions to the most successful companies in the world. We have a high-energy team around the globe focused on being the best in the industry. Given the scope of our business, there are opportunities to do satisfying work in many different fields, and at all levels of experience. If you’re ready to move the world forward, we’d like to invest in you. (NYSE: XPO)
