Benecard Services, LLC
Manager, Customer Service
Clifton, NJ | $88K - $122K
Qualifications
- Minimum 5- 7 years Call Center experience
- Minimum 5-7 years Management experience
- Ability to leverage computerized systems to develop, measure and maintain team performance
- Proficient in Word, Excel, PowerPoint, Outlook
- Functional understanding of Call Center technologies and applications that allow day-to-day duties to be performed efficiently
Responsibilities
- Act as the central point of contact for department escalations
- Be responsible for meeting all contractual requirements, managing HR matters, planning, forecasting, staffing, interviewing, hiring/firing, coaching, employee development, scheduling, training, site specific communication, and employee engagement and retention
- Be available to work evenings, weekends and holidays as required
- Provide timely and accurate communication to all internal and external customers and stakeholders
- Coordinate work efforts for each line of business to meet contractual service obligations
- Ensure quality assurance, perform routine call monitoring, coaching, scoring, provide feedback, and take ownership of monthly and ad-hoc reporting
- Recruit, interview and ensure training in place to maintain proper staffing levels
- Forecast, plan and schedule staff based on call volume drivers
- Coach and engage employees to retention top talent
- Provide support for escalated issues
- Develop and implement employee development strategies
- Provide ongoing training and ensure the team adheres to all company training requirements
- Ensure customer service and management activities are done in a culturally competent manner
- Performing ongoing maintenance and monitoring to ensure consistent quality of service standards are stellar
Benefits
- Competitive salary
- Potential to earn $1,000 sign-on bonus
- Vacation and Sick/Personal Time
- Medical Insurance
- Hearing Program Discount
- Short- & Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k)
- Employee Referral Program
- Employee Recognition
- Tuition Reimbursement
- Professional Development Training
- 51-200 employees
- Insurance, Financial Services, FinTech, Technology, Consulting, Pharmaceuticals, Healthcare, Technology Services, Pharmaceutical Services, Pharmaceutical
- Privately Held
- Lawrence Township, New Jersey
- Company Specialties:
Prescription Drug Benefit Program, Prescription Benefit Administrator, Employer Sponsored Benefits, Employee Benefits, Fixed Rate Insured Prescription Drug Benefit Program, PBM, and Prescription Benefit Manager
Company information
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey, with regional locations in Ohio, Connecticut, and Pennsylvania.
