Hero Group
Customer Service Manager
New York, NY | $77K - $124K
Qualifications
- High school diploma or equivalent
- Experience in Customer Service, Sales, Client Services, or Account Management
- Superb leadership, organizational, time management, and problem-solving abilities
- Ability to build rapport with clients
- Exceptional oral and written communication skills with a diverse population of clientele
- Ability to work with professional integrity and discretion
- Effective presentation and facilitation skills
Responsibilities
- Coordinate services and activities to provide program participants with the necessary tools to sustain essential communication
- Analyze and document all consumer data, inventory tracking, and area mapping efficiently and in full detail
- Assist consumers by providing relevant information in response to various questions and troubleshooting in-depth issues or concerns on a daily basis
- Ensure customer satisfaction is at the forefront of all enrollment activities
- Formulate program activities and accurate member records in company databases
- Stay up to date with knowledge of client services and products by attending mandatory meetings
- 1,001-5,000 employees
- financial services, retail, automotive, energy, food and beverages
- Privately Held
- Lenzburg, Aargau
- Company Specialties:
Baby & Toddler Milk, Baby & Toddler Food, Jams, Gluten-free products, Natural Spreads, Healthy Snacks, nature, goodnessofnature, Baby & Toddler Snacks, and Baby & Toddler Snacks
Company information
We are an global food company that is passionate about naturally good food. Since our foundation in 1886 and within the many brands that have since joined the Hero family, our ethos continues: making high quality, natural products easily accessible to consumers. We want to bring this heritage to today`s consumers to share our love for naturally good food. Our mission, to delight consumers by conserving the goodness of nature, addresses the needs and desires of today’s consumers for authentic, honest food. We believe in going back to basics and adopting the principles of purity, honesty and simplicity. We have an open, informal, non-hierarchical and family-oriented way of working with short decision lines. We give our people the freedom and responsibility to achieve their goals and ambitions the way they think is best. They are given the opportunity to take responsibility and realize their ambitions, and of course get rewarded for doing so.
