Pep Boys
Assistant Service Manager
Denver, CO | $71K - $22K
Qualifications
- High school diploma or equivalent required
- One year of experience in automotive service environment
- Valid Driver's License
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
- Ability to apply mathematical formulas to calculate commissions and discounts
- Acted as a work lead or supervisor previously
- Ability to exercise judgement and to work independently
- Strong customer service skills
- Ability to handle difficult customer situations
- Strong cash handling skills, including the use of POS systems
- Strong verbal communication skills
- Demonstrated consistency, accuracy and follow-through
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance
Responsibilities
- Support the service and tire team under the direction of the Manager, Store Service
- Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking
- Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
- Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
- Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems
- Performs CVIs and other service-related tasks as qualified and directed
- Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
- Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
- Effectively communicates with all store associates, management, and customers
- In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities
- Key holder and responsible for basic and detailed opening and closing responsibilities
- Maintain an organized and neat shop
- Adhere to all company policies, procedures, safety and environmental rules
- Other duties as assigned
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Climb up and down ladders to retrieve and stock merchandise
- Communicate effectively in person, by telephone, or by using telecommunications equipment
- Enters and locates information on computer
- Presents information to small and large groups
- Visually verifies information, often in small print
- Safely operates a motor vehicle
Benefits
- The pay range for this position is between $19.00 to $22.00 per hour based on experience plus potential bonus
- Medical, dental, and vision benefits beginning on the first of the month following or coinciding with your date of hire
- Ability to enroll in a retirement plan
- 5,001-10,000 employees
- Tire Dealers, Automotive Repair and Maintenance, Automotive Retail, Automotive Services, Automotive Repair, Auto Services, Vehicle Maintenance, Automotive Parts, Auto Parts, E-commerce and Online Retail
- Privately Held
- Bala-Cynwyd, Pennsylvania
Company information
Since 1921, Pep Boys has been the nation's leading automotive aftermarket chain, with over 900 locations in 35 states and Puerto Rico. We Go Further to Help You Go Farther. Learn more: www.PepBoys.com *Pep Boys is an equal opportunity employer. Qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, or any other category protected by federal, state, or local law. If you have a disability and require assistance in the application process, please contact Talent Acquisition (ta@pepboys.com).
