Concentrix
Customer Service Representative - Seasonal, Remote (Bilingual...
Austin, TX | $108K - $186K
Qualifications
- Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction
- Other qualifications for our Customer Service Representative - Seasonal (Bilingual: Spanish / English) (Remote) role include:
- The ability to speak fluent Spanish and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 10+
- RAM: 8GB or higher
- DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Must reside in the United States or have a valid U.S. address for residence
- Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment
Responsibilities
- The Customer Service Representative - Seasonal, Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet
- This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
- While working, you will be required to hardwire with an ethernet cable
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Benefits
- This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time
- And we’ll invest in YOU to aid in your career path and in your personal development
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- 10,001+ employees
- Information Technology, Retail, Financial Services, Technology, Consulting, Software Development, Telecommunications, Information Technology and Services, Healthcare, Information Technology & Services
- Public Company
- Last round: Series unknown
- Newark, California
- Company Specialties:
Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers
Company information
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector. Visit www.concentrix.com to learn more.
