New England Security Protective Services Agency Inc.
Operation manager
Malden, MA | $121K - $147K
Qualifications
- REQUIRED EDUCATION / EXPERIENCE
- High school diploma
- At least 2 years experience working in the capacity of a security guard officer or other related field work
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily
- Must be at least 18 years of age
- Has knowledge of Microsoft Word, Excel, Outlook and how to use a computer
- Must be able to deal with various levels of personality traits and maintain self-control
- Must conduct oneself in a professional and efficient manner during interaction with people
- Must be self-motivated and willing to work with others
Responsibilities
- The Operations Manager is responsible for many daily operation tasks including scheduling of employees and dealing directly with conflicts that arise out of staffing issues or complaints from clients
- A Security Operations Manager will escalate issues up the chain of command and follow up on all matters
- Supervise all full-time and part-time security personnel
- Train, and evaluate security personnel
- Initiate disciplinary actions and terminations as required
- Assist in prepare weekly work schedules for full-time and part-time Security Guards, including posting of schedules
- Provide security staffing for other functions may be required
- Enforce and make recommendations regarding building security plans and schedules
- Account for all Security Guards hours, including sick / vacation, etc; review payroll for accuracy for submission to accounting
- Approve time off for Security Guards and submit request to the Director of Operations / Assistant Director of Operations for final approval
- Implement security measures improvements as they are developed
- Review all daily Security Guard reports, incident reports and log entries; take necessary action; make follow-up reports to the Director of Operations
- Verify and review Tracktik monitoring and reports
- Maintain all necessary forms and reports for staff and clients
- Make recommendations to management on staffing needs, budgeting data, and purchase recommendations
- Establish building security plans and schedules for special events
- Assist and advise on-duty Security Guards around the clock
- Investigate all Security Guard injuries and prepare necessary reports
- Participate in day-to-day and special facility functions including service on various committees, task forces, and programs
- Assist in monitoring the Security Officer training programs
- Other duties as required or arises out of operational needs
- It will be expected that all management employees shall be able to meet his or her weekly goals within 40-50 work hours
Benefits
- This position is eligible for overtime pay
- 5,001-10,000 employees
- Security Systems Services, Security Services, Security Guard Services, Security and Investigation Services, Private Investigator Services
- Privately Held
- Boston, MA
- Company Specialties:
Armed/Unarmed Security Guard Service, Security Guards, Security Officers, Event Staff, Loss Prevention, Executive Protection, Investigations, Private Detectives, Security Patrol, Public Safety, Protective Services, and Conciergerie
Company information
New England Security is a full-service security company with the professional experience and resources to provide superior protection and to maximize your infrastructure investment. To every security assignment, we bring decades of successful security management experience and a team of expertly trained security professionals. New England Security's management team works with you through every step of the design and implementation of your security program. We are driven by a dedication to quality, a genuine desire to ensure your safety, and a commitment to protecting the value of your assets. Second best is never enough when it comes to security. New England Security's client’s peace of mind comes from knowing that their assets, property, and lives are being protected with a sophisticated and dedicated security service. A professional, uniformed presence will eliminate costs involved with theft and vandalism and reduce insurance claims. In this day of rapidly changing events, information is everything. New England Security's commitment to service excellence is what makes us a leader in the security industry. Our superior service begins with our employees. Well-chosen security officers are New England Security's most valuable asset. We are committed to hiring high caliber officers who are professional, intelligent and dedicated. Call us today and experience the difference. Visit our website to learn more: http://www.newenglandsecurity.com
