Synchrony
VP, Issues Management Leader
Willow Springs, IL | $130K - $210K
Qualifications
- 7+ years of professional work experience in a regulated Financial Services organization
- 5+ years of experience to include (can be concurrent):
- Experience with analytical, organizational, and decision-making responsibilities
- Understanding of Client Development and Sales business systems & processes
- Cross functional team leadership experience
- 2+ years of Issues Management or Project Management experience
- Experience managing a team
- Ability to travel up to 20%
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles
- Employees, level 8 or greater, must have at least 18 months’ time in position before they can post
- All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations)
- Legal authorization to work in the U.S. is required
Responsibilities
- The VP, Client Development and Sales Issues Management is responsible for driving Issues Management program across the Client Development and Sales organization
- In conjunction with Client Development and Sales Surveillance, Client Development and Sales Governance, the Client Development and Sales function and the 2nd Line of Defense (i.e
- Compliance and Operational Risk), this role shall oversee all ongoing governance activities related to Issues and Remediation Management, Customer Complaints and Internal Data Loss reporting for all five platforms of the Client Development and Sales function
- This role has primary responsibility to lead and represent the Issues Management program for Client Development and Sales
- Examples include but are not limited to the delivery of process improvements and the reporting of emerging issues, open issues and trend analysis to all levels of management
- As an expert in the Issues Management program, this role will prepare and facilitate delivery of issues review meetings with the Chief Client Development and Sales Officer, Client Development and Sales Leaders and other key stakeholders
- Lead and provide direction to a team of issues managers and cross functional experts
- Drive effective identification and management of compliance or operational risks, develop solutions, and assist team with remediation and resolution
- Oversee the remediation program for significant events across the Client Development and Sales function; partner with the SYF Remediation Program Manager and Team
- Socialize and embed into Client Development and Sales the effective tools, systems and controls for analyzing and monitoring regulatory risks (e.g., Remediation Workflow)
- Establish effective relationships with all operational areas including, but not limited to Compliance, Governance, Internal Audit, etc. at the leadership level and other supporting levels
- Coordinate the activities required to support various committees such as Compliance and Enterprise Risk Management Committee (ERMC), including ensuring applicable presenters are scheduled to speak to issues as well as completed materials are provided to the appropriate committee coordinators
- Validate all activities pertaining Loss Data Reporting (internal and external) including coordination of required Client Development and Sales leadership attestation
- Oversee the development of Client Development and Sales specific policy, procedures, job-aids and training as it pertains to the evolution of a robust Issues Management program in Client Development and Sales
- Ensure compliance against all regulations and legislation relating to Issues Management policy and procedures
- Oversee the delivery of webinars and training that build Issues escalation awareness and understanding within the Client Development and Sales Function
- Partner with Client Development and Sales’ Learning and Development team to create training materials to assist with education of employees on Issues Management process
- Completion of projects or activities assigned by manager
- Perform other duties and/or special projects as assigned
Benefits
- You have the option to be remote, and work from home, or come into one of our offices
- The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance
- Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge
- Salaries are adjusted according to market in CA, NY Metro and Seattle
- 10,001+ employees
- Insurance, Information Technology, Retail, Financial Services, Technology, Health Care, Consumer Electronics, Education, Consumer Goods, Healthcare
- Public Company
- Stamford, Connecticut
- Company Specialties:
Financial Services, consumer finance, payments, Promotional Financing, Installment Lending, Savings Products, Banking, and Online Banking
Company information
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you? For more information, visit www.synchrony.com.
