Navient

Lead Product Designer, Engagement - Remote, US

Washington, DC | $188K - $235K

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Qualifications

6+ years of designing web-based products, with experience with UX and UI
High proficiency in Figma
Familiarity with other UX/UI software for creating flows, prototypes
Experience managing designers and/or servicing as a project lead
Excellent verbal and communication skills
Excellent analytical skills to break down and solve complex problems
Proven ability to collaborate cross-functionally
Design discovery (user research, competitive research)
Deep user empathy around complex/emotional categories

Responsibilities

The Lead Product Designer, Engagement will report to the Head of Design
Set and execute a vision for an end to end user journey starting on Going Merry ending with Earnest products
Manage a team of two ICs, maintaining and elevating their craft
Form close strategic partnerships with the General Manager and Group Product Manager of Going Merry
Lead design initiatives for web and print, strategize design vision and goals, and collaborate with teams across Product Management, Engineering, and Research to define product solutions and improve business efficiency
Focus on user-centric design solutions, leveraging research and data to meet user and business needs, prioritize design resources, and ideate new product features in collaboration with cross-functional teams
Formulate strategic insights and strategies for UX development, design high-level user flows for complex products, and create versatile design processes, features, and components
Understand and integrate business and technical requirements, working cross-functionally within and outside the product team to develop innovative features
Design versatile processes, features, and components for cross-product use, create UI components for product flows, and contribute to the Earnest design system, ensuring alignment with engineering specifications
Collaborate closely with Design Leadership to expand the team and enhance design processes
Effectively communicate design strategy across the company, including to executives, and present ideas and work to teams, while managing and mentoring junior design team members and leading workshops and brainstorming sessions

Benefits

Private student loans - low rates, people-first service, and flexible payments
Student loan refinancing - break free from high interest rates or monthly payments
We offer a variety of perks and competitive benefits, including:
Health, Dental, & Vision benefits plus savings plans
Work anywhere in the U.S
Mac computers + work from home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
RSUs
401(k) plan to help you save for retirement plus a company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie-versary to anywhere in the world
Competitive days of annual PTO
Annual “my day”
Pet insurance!
Competitive parental leave
Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events
This number does not necessarily reflect your total compensation, but is a range for your base salary
$188,372—$235,465 USD

: 5,001-10,000 employees
: Financial Services, Technology, Education, Consumer Services, Data Management, Public Sector, Consumer Finance, Student Loan Servicing, Loan Servicing, Credit and Lending
: Public Company
: Wilmington, DE
: Company Specialties:
Loan Servicing, Loan Management, Asset Recovery, Student Loan Repayment, Healthcare Business Processing, and Business Processing Solutions