Precision Aviation Group
Customer Support Representative
Carrollton, TX | $78K - $130K
Qualifications
- Minimum 2 years’ customer interface/support experience
- Managing support for multiple people with competing deadlines
- Knowledge of standard Aerospace MRO processes
- Excellent written and verbal communication skills
- Strong listening skills with excellent organizational and analytical problem solving skills
- Computer skills including experience with ERP systems and MS Office
- Engaging and professional presentation
- Strong attention to detail
- Focused and team oriented
Responsibilities
- The Customer Support Representative will serve as primary point of contact for customer related inquiries, coordinate, schedule and process orders and requests to deliver customer satisfaction while meeting set company goals
- Perform customer requirements
- Review and process customer repair orders
- Receive parts into Operating System
- Generate work orders based on customer requirements
- Evaluate and coordinate product exchange applications
- Maintain customer database records
- Participate in onsite customer audits
- Coordinate activities and scheduling
- Other duties assigned by management
Benefits
- We offer competitive pay and wide variety of benefits
- Full time associates qualify for health benefits the first of the month following 30 days employment
- Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine
- Other benefits include: vacation and PTO time accrued with each pay cycle with a vacation carry over/payout option at year end, 9 paid holidays, 401k with company match contributions
- 501-1,000 employees
- Logistics, Aviation, Aerospace, Aircraft Maintenance, Aircraft Parts
- Privately Held
- Last round: Jan 28, 2013
- Atlanta, GA
- Company Specialties:
Engines, Avionics, Components, Manufacturing / Sub-Assembly / DER, ISMRO, Inventory Supported Maintenance, Repair and Overhaul, MRO, Maintenance, Repair and Overhaul, Aerospace, Defense, Supply Chain, PT6, RR300, RR250, Ontic, Honeywell, TPE331, J85, 24/7 AOG Support, Mission Critical, $150-million rotable inventory, Ready-to-ship parts, Worldwide, 23 locations, 20 repair stations, Aviation, Fixed-wing, and Rotor-wing
Company information
Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 20 Repair Stations, and over 850,000-square-feet of sales and service facilities in the United States, Canada, Australia, Singapore, and Brazil – PAG’s 23 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO®) services. The acquisition of the PTB Group (Pacific Turbine Brisbane and Prime Turbines), furthers our mission to strive for exceptional customer service and understands the importance of high-quality MRO companies in the PT6 markets. PAG provides MRO and Supply Chain Solutions for Fixed- and Rotary-wing aircraft. PAG has MRO and manufacturing capabilities on over 100,000 product lines in four MRO segments – Avionics, Components, Engines and Manufacturing/Sub-Assembly/DER Services. PAG is dedicated to keeping mission critical, business, military, and defense operators in the air. https://www.precisionaviationgroup.com
