DREW SHOE CORP
Customer Service Manager - Start Immediately
New York, NY | $75K - $140K
Qualifications
- Communication - Communication refers to the ability to inform orally and in writing, with clarity and good effect
- Ability to make decisions in a timely fashion that are sound, accurate, and supported by the reasoning and inclusion of appropriate people
- Performance Coaching - Refers to the ability to define responsibilities and expectations
- Associate's Degree and 3 years of management experience; or
- Any combination of education and experience equivalent to the above
- Experience with Microsoft Office products and Electronic Data Interchange software Everest ERP
- Other company or customer-specific software as required
- Must be able to remain in a sitting position 90% of the time
Responsibilities
- Summary: Supervise and coordinate the activities of the Customer Service Representatives
- Provide team members with the appropriate training, tools, direction, and motivation that enable their success
- Train and instruct employees in job duties and company policies, or arrange for training to be provided
- Discuss job performance problems with employees in order to identify causes and issues and to work on resolving problems
- Recruit, hire, and train new members of the customer service team
- Receive orders via phone fax, mail, and electronic data interchange (EDI)
- Edit orders received for price and discrepancy
- Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customer
- Record or file copies of orders received
- Follow up on orders to ensure delivery by specified dates
- Monitor shipping orders to ensure they are accurate with regards to quantity shipped
- Receive and investigate customer complaints
- Confer with production, shipping, warehouse or common carrier personnel to expedite or track missing or delayed shipments
- Track the volume and production of department
- Administer large and any difficult accounts that require special attention
- Follow FTZ procedures- wear security badges, keep doors closed and locked, etc
- Read and review customer's Vendor/Compliance Manual
- Confer with IT regarding website and other system issues
- Confer with Credit Department if customer's order is delayed due to a past-due account
- Perform all other duties as assigned
- It means understanding clearly and quickly when instructions or orders are received
- Delegation - Clearly and comfortably delegates both routine and important tasks and decisions
- Broadly shares both responsibility and accountability
- Tends to trust people to perform
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Gives performance feedback
- Encourages training and development
- Time Management - Uses his/her time effectively and efficiently
- Concentrates his/her efforts on the more important priorities
Benefits
- Learning opportunities
- Advancement opportunities
- Advantageous package
