Goldfish Swim School Franchising, LLC
Front Desk / Customer Service Representative
Willowbrook, IL | $113K - $149K
Qualifications
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Education/Experience: High school diploma or GED required
- Two years previous customer service and/or administrative office experience required
- Intermediate level computer skills required using Word, Excel and other software systems
- Certifications and licenses: CPR, First Aid and AED certification required
- Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim
- You're an integral part of a team, working together to move forward a mission
- Trust
Responsibilities
- Summary: Promotes quality customer service and processes sales and registration transactions
- Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
- Processes student registrations using effective sales/customer service techniques
- Schedules and manages birthday/pool parties
- Supervises private party staff
- Resolves customer concerns/complaints using a professional approach
- Assists members with purchases of merchandise and vending
- Greets parents and students as they report to the front desk
- Checks in students on the attendance tracking system
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
- Monitors Snack Shack area and provides guidance to Snack Shack staff
- Checks voicemail and email correspondence and responds in a timely manner
- Updates informational displays with accurate and timely promotions and literature
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
- Makes collection calls to resolve open account problems
- Prepares twice daily student lesson schedules for use by instructors and management staff
- Enforces safety rules and regulations to prevent accidents
- Administers first aid when necessary
- Fulfills other duties and responsibilities as assigned by the Employer
- Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally
Benefits
- We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights
- Leadership roles
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- 11-50 employees
- Hospitality, Education, Health & Wellness, Sports, Fitness and Wellness, Sports & Fitness, Sports & Recreation, Fitness, Recreation & Leisure, Childcare
- Privately Held
- Troy, Michigan
- Company Specialties:
Business plan assistance, Site selection assistance, Advertising and marketing support, Operational support, Comprehensive training, Swim Lesson Instruction, and Swim Lesson Curriculum Development
Company information
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim. The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system. At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada. Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School: http://goldfishfranchise.com http://goldfishswimschool.com
