Stenograph LLC

Stenograph

Technical Support Representative

Downers Grove, IL | $103K - $138K

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Qualifications

  • Associate degree or better, or related business experience
  • Working knowledge of PC’s, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices
  • Ability to maintain a positive attitude and professional manner within a customer service environment
  • Reliable and punctual attendance
  • Good problem solving and communication skills

Responsibilities

  • The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products
  • Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service
  • Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%
  • Use rigorous logic and troubleshooting methods to find effective solutions
  • Practice attentive and active listening
  • Achieve and maintain technical competency
  • Stay up to date with the latest technologies
  • Test new hardware and software
  • Understand, review, and apply current departmental and company policies and procedures
  • Keep records of customer interactions, create orders, leads and service documents in the company database
  • Create technical documents for departmental and customer use

Company information

Stenograph, LLC provides top-quality solutions that allow for the efficient capture, preservation, and accessibility of verbatim records. For more than 80 years, we have built our reputation by leading the industry in technical innovation, quality, and exceptional service. We pride ourselves on providing the best technology and solutions for all of our customers including court reporters, agencies, CART providers, captioners, scopists, transcriptionists, and students.

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51-200 employees
Software, Professional Services, Technology, Software Development, Education, Legal Services, Information Technology Services, Legal, Legal Technology, Legal Software
Privately Held
Downers Grove, IL
Company Specialties:
court reporting, captioning, software, assembly, hardware, and realtime