Albiware
Customer Success Manager at Albi Downers Grove, IL
Downers Grove, IL | $85K - $142K
Qualifications
- Collaborating with others to drive best practices
- Working directly with teammates to achieve success
- Communicating with fellow team members
- Identifying opportunities for product expansion
- Identifying and executing ways to increase the onboarding process
- You love inspiring others with enthusiasm
- You have a never say never attitude
- You have experience working at a tech company
- At least 2 years of professional experience in Customer Success or Account Management
- Experience in building and maintaining strong relationships with customers
- A great track record of expanding revenue and mitigating customer churn
- Experience working closely with other functions like Marketing, Sales, and Product
- Excellent communication skills, a great listener
- Tech savvy and have experience implementing software on an account per account basis
- Experience working with customer communication tools like Intercom or Hubspot
Responsibilities
- This role is a balance of individual work within a highly collaborative team
- You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities to achieve negative net churn
- As Customer Success Manager, you’ll be responsible for:
- Managing a team that is responsible for onboarding new customers and training their staff on how to use Albi effectively
- Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base
- Ensuring that the team is hitting benchmarks
- Optimizing our processes to ensure efficiency
Benefits
- Many benefits come with working with us such as: health, vision, dental, PTO, 401K with matching
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- #J-18808-Ljbffr
- 11-50 employees
- Business Intelligence, Artificial Intelligence, Software Development, Data Analytics, Cloud Computing, Computer Software, Information Technology and Services, AI/ Machine Learning
- Privately Held
- Founded: 2019
- Addison, IL
Company information
After spending 7 years in the roofing and restoration industry, Alex Duta, Albiware's Founder and CEO, set out on a mission to build his own CRM and Job Management system after not being able to find one that suited his needs. Albi is the only roofing and restoration job management system that monitors and derives critical business information out of the basic behaviors of the users. Albi features call, text, and email as everybody in the industry uses those communication methods on a daily basis. This eliminates double entry in most cases. Some other key albi features include: Geolocation, Contactless Equipment tracking, budgeting, work orders, esignatures, workflows, Quickbooks integration, Zapier integration, and much more!
