Crown Castle
Client Service Manager - Network
Los Angeles, CA | $73K - $109K
Qualifications
- Strong commitment to deliver exceptional customer service
- Proven ability to work well with external and internal customers
- Excellent presentation skills
- Strong organizational, administrative, and time management skills
- Strong analytical/quantitative skills
- Excellent negotiation skills with proven ability to close business
- 5 years of outside sales and or customer facing management experience
- Proven project management experience
- CRM and Microsoft Office experience
Responsibilities
- Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives
- Work closely with the Account Team and Sales Management to seamlessly service the customers
- The CSM organization’s charter is client satisfaction, preservation of revenue and sales enablement
- Develop and maintain customer and account team relationships
- Responsible for revenue protection and churn on all assigned accounts
- Actively work with the sales team and customer to determine needs for near term additional services and the account’s long term network planning activities
- Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the Crown Castle Support Structure
- Act as the primary post installation contact as well as the liaison between customer and Crown Castle Fiber internal partners to ensure strong service and response to customer needs
- Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
- Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
- Onboard customers to the Crown Castle Fiber Business Portal
- Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
- Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
- Drive renewal negotiations
Benefits
- Compensation Information: For New York, Colorado, California and Washington residents the hiring range offered for this position is $72,640 - $108,960 annually
- In addition to salary, employees are eligible for a sales commission plan
- Employees (and their families) are eligible for medical, dental, vision, and basic life insurance
- Employees are able to enroll in our company’s 401k plan
- Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year
- 1,001-5,000 employees
- Information Services, Information Technology, Construction, Technology, Real Estate, Telecommunications, Engineering, Telecommunications Services, Internet Services, Financials
- Public Company
- Founded: 1994
- Last round: Series C
- Last round: US$ 74.1M
- Houston, TX
- Company Specialties:
Site Leasing, Tower & Rooftop Development, Small Cell Solutions, Site Development Services, Site Acquisition, Architectural & Engineering, Zoning & Permitting, Construction, and Fiber Solutions
Company information
Since 1994, Crown Castle has worked around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. This comprehensive portfolio of towers, small cells, and fiber gives people and communities access to essential data, technology and wireless service and opens the door to countless opportunities and possibilities. We continue to work closely with wireless carriers, businesses, technology companies, governments, and communities to make sure these transformative ideas and innovations find their way to the people who rely on them.
