Bertelsmann SE & Co. KGaA
Key Account Manager
Santa Clarita, CA | $91K - $138K
Qualifications
- Bachelor's degree required with minimum of 4 years' experience in supervising staff
- Experience in aspects of supply chain management, printing and letter shop services preferable
- Experience with ERP/MRP systems required
- High level of knowledge about the account, including the technical environment, and other requirements related directly and indirectly to our business
- Excellent organizational skills and exceptional follow through discipline
- Excellent written and oral communication skills
- Strong leadership skills and exceptional customer service focus
- Capable of realizing, interpreting and developing account growth
- Must be able to sit at computer for long periods of time
- Ability to Commute or Relocate/Location Address: Valencia, CA
Responsibilities
- Responsible for managing assigned account in support of business objectives to ensure satisfaction with products and services
- This responsibility encompasses a variety of activities that require consistent directing, planning scheduling, and tracking of requests
- The Account Manager will have overall responsibility for the account ("account" and "program" are used similarly)
- Plans and directs activities of functional areas, fulfillment and customer service ensuring overall team goals, objectives and KPI (Key Performance Indicators) levels are met
- Assumes overall responsibility for front end (customer service), back end ( fulfillment and printing) and finance operations toward the client for the account
- Prepares cost estimated and develops proposals for all the changes requested that affect the account
- Responsible for implementation of change requests
- Monitors the activity progress and directs production scheduling to meet client's expectations and deadlines
- Responsible for staff related activities (hiring, staffing, interviewing, skill development, disciplinary activities)
- Responsible for continuous cost reduction, process improvement and problem resolution
- Coordinates special projects and activities with internal departments and outside vendors and ensures the timely completion of these activities
- Replies to all inquiries regarding the account in a timely manner
- Communicates with account on new programs and services
- Reports periodically business performance, status and tends to assigned account
- Reviews account specific P&L (Profit and Loss) statement
- Supports other programs and projects by sharing best practices, experiences and know-how
- Support order testing for EDI or Webstore setup
- Read, create, analyze and interpret financial reports, legal documents, pricing agreements and other relevant documentation
- Analyze problems, direct root causes and resolve all issues
Benefits
- Salary Range: $85,
- 401K with company matching 6%, vested after 1st anniversary year
- Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability
- Flexible Spending Accounts
- PTO that includes 8 company paid holidays
- Available legal assistance (prenups, wills, child support, divorce, etc.)
- Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)
- Tuition reimbursement
- In-house university with access to 500+ online courses (excel, human resources, management, etc.)
- Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)
- Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)
- #J-18808-Ljbffr
- 10,001+ employees
- Education, Entertainment, Media, Publishing, Services
- Privately Held
- Gütersloh
Company information
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 145,000 employees and generated revenues of €18.7 billion in the 2021 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
