Clear Concepts, Inc
Customer Success Representative
Vallejo, CA | $47K - $57K
Qualifications
- Highschool diploma or equal certificate of completion
- 1-3 years of customer service experience
- Detail Oriented and positive attitude to work in a fast-paced environment
- Excellent communication skills
- A problem-solving individual who can follow instructions but can also use their independent judgment to handle any situation
- A goal-oriented individual that can work in a team environment
- Previous customer service experience or client service experience
- Bilingual in Spanish and English, not required but is a bonus
Responsibilities
- Our Customer Success Representative position handles all products to inform customers; answer questions, manage complaints, relieve concerns, and of course meet their wants and needs
- You will be helping customers understand what services will work best for them, but also making sure they are satisfied
- This individual will be their connection to their customer through the whole process; from signing up, installation, and even returns if necessary
- You will also provide support customers by helping them understand the upgrades that are available to them by upselling their packages from the standard to a more personalized service
- With this role, you will be expected to learn and develop your skills in thinking and handling yourself in ways that positively impact our client's experience
- Handling any situation with customers that may arise
- Assisting customers with any questions regarding their service
- Building positive rapport with customers with different personality types
- Participating in daily team meetings to gain new knowledge about our clients
- Problem-solving in real-time to give our customers high-quality service
- Communicating and collaborating with fellow Customer Success Representatives
- Performing above-average Client Support in quality, customer service, attendance, attitude, mindset, and efficiency
- Delivering all client service with a positive attitude and compassionate manner to maintain customer satisfaction
Benefits
- Pay: $47,000.00 - $57,000.00 per year
- Professional development assistance
- 11-50 employees
- Software, Technology, Cloud Computing, Computer Software, Information Technology and Services
- Privately Held
- Wilmington, North Carolina
- Company Specialties:
Technical Recruiting and Executive Management Recruiting
Company information
Executive Search and Recruiting Simply the best & brightest Clear Concepts’ purpose is to provide top-level search and recruiting services to our partners, with both the candidate and the client matching talent to need. Our areas of focus within the Manufacturing sector are Supply Chain, Logistics, Engineering, Sales, Marketing, Product Development, Finance and HR. Clear Concepts has been providing major companies with top industry placements for sixteen years.
