Descartes Systems Group
Director, Customer Success at Descartes Systems Group in Remote
Austin, TX | $150K - $200K
Qualifications
- You want to step up the challenge of leading and growing a team from the ground up within a flexible organizational framework, where your experience and knowledge will be respected and heard
- You crave the challenge of leadership
- You have a minimum of three years of experience driving a team towards the achievement of set objectives
- It was a thrilling role that you would like to reprise on a much larger scale, promoting success by putting your team, company solutions, and client experiences above all else
- You are experienced in building client relationships
- You have demonstrated success in forging connections with customers and developing long-lasting relationships based on trust and prompt service delivery
- You have especially excelled in growing client relationships in the SaaS industry
- You are well versed in Account Management, with a three-year history of success in the same or similar role
- You are experienced in considering customer needs when presented with opportunities to upsell or upgrade existing services
- You are always curious to learn more about the nature of products and technology, understanding what you can contribute towards improving them
- You love to know how clients interact with these products and services while learning the greater market space and how our solutions fit into it
- You are a masterful communicator who can effectively coach a team towards improving their work quality
- You have the confidence and empathy to interact productively with customers, understanding their concerns and what you can do to improve their experiences with products or services
Responsibilities
- You will spearhead the establishment of a group of professionals that are well versed in delivering stellar customer service
- You will mentor them and coach them on the best ways to address clients, from check-in processes to answering queries and ultimately resolving concerns that they may express
- Help clients overcome their challenges
- You will ensure that customers are enabled to overcome challenges or issues they face while working with our solutions
- You will achieve this through empathetic communication to understand their needs and requirements. Understand our products inside and out
- You will collaborate with the departments across Descartes to gain a working knowledge of all the digital logistics SaaS solutions that we offer, along with the industries in which we render our services
- Contribute to the improvement of our solutions
- You will actively share the client experiences with our product and development teams, offering insight into the ways to improve our SaaS solutions across the board
Benefits
- We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory
- $150K -- $200K
- 1,001-5,000 employees
- Logistics, Transportation, Software, Information Technology, Retail, Technology, Consulting, IT Services, Business and Financial Services, Business Services
- Public Company
- Founded: 1981
- Last round: Series unknown
- Waterloo, Ontario
- Company Specialties:
cloud-based supply chain software, Routing, Transportation, Logistics & Supply Chain Software, Mobile, transportation management, Customs and Regulatory, telematics, and logistics
Company information
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
