Upwards
Director, Customer Success
Los Angeles, CA | $150K - $200K
- We are a team on a mission to make childcare accessible and affordable. We do this by building elegant technologies and processes that connect families, providers and employers in an efficient and enjoyable manner. The core of what we do is childcare benefits. Families love us because we have the largest childcare network in the United States. Childcare providers love us because we help their businesses flourish. Employers love us because we help them easily offer childcare benefits to their employees that their employees actually use. And you? If you are seeking to contribute and grow in meaningful ways and be able to see the impact of your work at scale, then we think you'll love working with us too! We are entering an exciting growth phase and are seeking a Director of Customer Success to drive our impact forward. JOB Overview: This role is foundational to the WeeCare Childcare Benefit B2B team. If you like building teams and departments from the ground up, then this role is going... to be perfect for you. You will be second on the CS team but will be responsible for all aspects of the CS program. RESPONSIBILITIES & DUTIES: Optimizing the Customer Journey Aligning and Educating Internal Teams about the Importance of Customer Success Adding Meaningful Value to Customer Interactions Forming Upselling and Cross-Selling Strategies Maintaining Insights from a Customer Success Platform Using Key Metrics and Preparing Reports Building, Structuring, and Mentoring the Team REQUIRED: At least 6-years experience of overall management experience in the tech or edTech space At least 3-years experience as a Customer Success Manager and/or in a sales role Exposure to service and or subscription business models and renewal-based business processes, upselling, or cross-selling as well as deep knowledge of and experience in implementing Customer Success best practices. Experience developing a team growth strategy and growing a CS team from 0 to 10 in a short amount of time Exposure and experience supporting and interacting and selling to benefit and HR teams Experience supporting clients in these industries: healthcare, hospitality, retail, manufacturing, consumer finance Proven track record of implementing CS programs from the ground floor Comfort and experience with developing businesses cases and presenting to management Understanding of the hardships of balancing life and childcare a plus INTERVIEW PROCESS: You will meet with our Head of Childcare Benefits and CEO to walk through your work history to tease out work skills and work values You will meet with other CXOs and Founders to evaluate situational and cultural fit You will meet with team members that you will be managing up, down, and laterally to work through a real-life case study WHEN YOU WORK AT WEECARE, YOU RECEIVE Competitive base compensation Strong variable bonus pay Stock options Paid holidays Full medical (health, dental, vision, life and LTD) Access to WeWork Home office stipend Autonomy to work from anywhere remotely Fringe benefits for food, childcare, vacations, et al Remote monthly happy hours Quarterly retreats Salary Range: $150K -- $200K Minimum Qualification Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications
- 51-200 employees
- Software, Information Technology, Retail, Financial Services, Technology, Internet, Banking, Investment Management, Media and Entertainment, E-commerce
- Privately Held
- Last round: May 11, 2022
- Last round: US$ 12.0M
- Marina Del Rey, California
Company information
Upwards is a technology-driven care solutions company with a mission to make care accessible to all families and empower the caregivers who provide it. Upwards brings together families, care providers, employers, and governments to create new care avenues in real-time and utilizes a data-driven approach to enhance the supply and capacity of the care system. Upwards matches families with caregivers equipped to meet their unique needs and connects families with the resources they need to afford care, whether through government subsidies or workplace benefits. To learn more, visit upwards.com.
