Risus Talent Partners
Corrugated Customer Service Representative
Douglasville, GA | $66K - $137K
Responsibilities
- The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers
- The CSR is a highly valued team member that works with the sales team and acts as an advocate of our values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets
- Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)
- Process and confirm orders and/or communicate what needs to be ordered, the day they are received
- Generate standard quotes within 24 - 48 hours of receipt
- Answer phones by the 3rd ring, and all emails by the end of each day
- Build, maintain, and keep price lists current to protect and maintain GP margins
- Build accurate specs and inventory items within 24-48 hours
- Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
- Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
- Must frequently use independent discretion, judgment and decision-making skills to achieve quality and performance standards
- Serve as liaison with sales, purchasing, design, manufacturing and shipping
- Essential Functions (Essential/secondary functions that support the primary responsibilities)
- Prepare proposals and miscellaneous correspondence
- Maintain thorough customer records
- Assist with slow moving inventory
- Expedite material based on customer needs
- 11-50 employees
- Information Technology and Services, Management Consulting, Human Resources, Staffing and Recruiting, Outsourcing/Offshoring
- Privately Held
- Nationwide
Company information
Our Offerings: Recruitment Process Outsourcing – We partner with you to serve as your full- time, in-house talent team. We manage and execute the entire end-to-end tal- ent acquisition, hiring and onboarding process so you can focus on running your business. Direct Placement Search – No role is too big, too small or too niche! From high- level executives to the manufacturing floor, the best candidate is out there, and we’ll find them. We offer a competitive tiered contingency fee structure based on the role you need filled, and you don’t pay us a dime until we do. Talent / Human Resources Consulting – With 40 years of combined talent and HR generalist experience, we can partner with you on a range of activities, from employee & employer branding strategies, employee communications, onboarding, talent management, succession planning and training delivery. Rtp is what happens when friends with 40 years of combined talent acquisition and generalist human resources experience realize they can partner to serve customers’ talent needs better than anyone... Risus (R-EYE-Sus) is Latin for "laughter." Risus Talent Partners (Rtp) is English for "Your talent challenges are important; let's partner to solve them." Laughter is a powerful form of human connection. When people laugh together they share a common understanding, often allowing them to keep an optimistic perspective on life's greatest challenges. Risus Talent Partners was founded on this idea. Partner with us so we can share in the ownership and solution of your challenges, because they are too important to be taken seriously. (Wait for Risus)
