Georgia Department of Public Health
Customer Service Representative
Fayetteville, GA | $69K - $128K
Qualifications
- Position requires employee to be detailed oriented; must be able to work efficiently and independently
- Ability to multi-task, set priorities and manage time effectively
- Candidate must be organized
- High school diploma or GED AND six months of related experience handling customers’ questions, complaints and/or providing information
- (Word, Excel, PowerPoint, data entry, etc.)
- Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
- Bilingual (Spanish/English Speaking)
- Reference Checks & Immunizations Required
Responsibilities
- Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations
- As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD)
- When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours
- Provides quality customer service to all customers
- Answers inbound calls in a timely manner
- Makes appointments; follows up with missed appointments by calling client to reschedule
- Follows communication “scripts” when scheduling the appropriate appointment
- Identifies customers’ needs, clarify information, provide solutions, refer programs/resources
- Handles all client inquiries
- Enters new client information into the system
- Updates existing client information
- Supports new program initiatives
- Able to adapt to changing policy and procedures
- Must abide by strict confidentiality requirements and all HIPPA guidelines
- Self-starter
- Administrative support to Environmental Health
- Assist with preparations for Board of Health meetings
- Assist with community-wide events
- Other administrative duties as assigned
- Work requires ability to manage multiple duties simultaneously
Benefits
- Additional Perks
- A supportive and rewarding work environment
- Worksite Wellness Program
- Employee Assistance Program
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- 1,001-5,000 employees
- Medical, Medical Devices, Healthcare, Government, Public Safety, Medical Research, Health and Wellness, Research, Medical Services, Government Administration
- Government Agency
- Atlanta, Georgia
- Company Specialties:
Public Health, Nursing, Emergency Preparedness and Response, Pharmacy, Vital Records, Maternal and Child Health, Health Promotion, Disease Prevention, Immunization, Health Equity, Early Intervention, WIC, Emergency Medical Services, Laboratory, Chronic Disease, Nutrition, Informatics, Environmental Health, Epidemiology, and Health Protection
Company information
The Georgia Department of Public Health (DPH) is the lead state government agency in preventing disease, injury and disability; promoting health and well-being; and preparing for and responding to disasters from a health perspective. In 2011, the General Assembly restored DPH to its own state agency after more than 30 years of consolidation with other departments. At the state level, DPH functions through numerous divisions, sections, programs and offices. Locally, DPH funds and collaborates with Georgia's 159 county health departments and 18 public health districts. Through the changes, the mission has remained constant – to protect the lives of all Georgians. Today, DPH’s main functions include: Health Promotion and Disease Prevention, Maternal and Child Health, Infectious Disease and Immunization, Environmental Health, Epidemiology, Emergency Preparedness and Response, Emergency Medical Services, Pharmacy, Nursing, Volunteer Health Care, the Office of Health Equity, Vital Records, and the State Public Health Laboratory. For more information about DPH, visit www.dph.ga.gov.
