Crate and Barrel
Home Delivery Customer Service Coordinator
Aurora, CO | $67K - $135K
Qualifications
- Proven proficiency in English language skills required
- Word, Excel, Outlook required
- Basic math required
- Must be able to travel locally on an as needed basis
- Ability to move and/or lift up to 65 pounds; Heavier merchandise with team assistance
- Must work effectively as a team member
- Working knowledge of furniture FS100 system
Responsibilities
- Maximize company growth and profitability by overseeing all aspects of Crate and Barrel operations in a third-party run cross-dock to ensure the highest level of service to area stores and customers
- Coordinate meetings and communication between the cross-dock, stores, drivers, and the Distribution Center to maintain the highest level of service
- Study reporting data that measures delivery effectiveness and implement process changes as necessary
- Be familiar with routing and dispatching functions at service centers in order to expedite all deliveries
- Be responsible for driver procedure compliance to our delivery training program, doing ride-a-longs and/or ride behind to observe delivery teams
- Work with stores to review product displayed to ensure that product delivered represents current stock, as well as understand inherent characteristics
- Promote a culture of respect and an atmosphere of teamwork in order to foster a positive working environment
- Interact with the stores and regional warehouse, to provide accurate order processing and service levels for the distribution of merchandise
- Act as a liaison between stores and service providers to be responsive to customer needs and requests
- Develop and maintain a relationship with stores and customer service managers, and participate in store CS meetings, following up with notes
- Develop an understanding of the culture and operations of service providers
- Observe delivery operations and inspect all product prior to delivery or pick-up
- Provide periodic audits and cycle counts to ensure inventory accuracy
- Review and publish reports for invoicing, auditing, claims/chargebacks, and metrics reporting
- Follow the loss prevention and security guidelines to minimize inventory shrinkage and profit loss
- Abide by the established dependability guidelines to maintain business productivity
- Follow all safety guidelines to ensure a safe working environment
- Movement of merchandise, supplies, and/or boxes
- Listen actively and effectively
- Clearly communicate in both verbal and written form
- Establish open and two way conversation with all associates
- Maintain and enhance the self-esteem of others
- Ask for and give clear and constructive feedback
Benefits
- Minimum Starting Rate: $18.00 HourlyUp to: $22.00 HourlyPay ranges will be adjusted upward as needed to comply with applicable state and local law
- In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives
- 5,001-10,000 employees
- E-Commerce, Retail, Home Improvement, Interior Design, Home Furnishings, Home Improvement Stores, E-commerce, Home Decor, Furniture Retail, Furniture & Home Furnishings Stores
- Privately Held
- Northbrook, IL
- Company Specialties:
Retail, Housewares, Furniture, Omnichannel, Experiential Retail, and eCommerce
Company information
At Crate & Barrel, we help people build a home with purpose. Founded in 1962, Crate & Barrel Holdings (CBH) is an industry-leading home furnishings specialty retailer, including the brands Crate & Barrel, Crate & Kids, CB2, and Hudson Grace. A leader in omnichannel retail and direct marketing, we believe in the experience of physical stores and embracing the customer experience by offering inspired living across all of our platforms. From curated product sourcing and production to custom delivery and set-up in more than 90 countries, our 7,500 talented associates form the dynamic teams that keep our company running and growing. Today, Crate & Barrel Holdings is owned by the Otto Group, a Hamburg, Germany based global family of retailers and retail-related service providers focused on digital innovation, technology, sustainability and corporate responsibility. We operate more than 100 stores throughout the U.S. and Canada, and hold international franchise locations in nine countries, including six franchise eCommerce platforms. To learn more about Crate and Barrel, visit www.crateandbarrel.com. To become a part of our family of brands, visit our careers site at www.jobs.crateandbarrel.com and www.jobs.cb2.com
