Interstate Parking Company

Customer Experience Manager

Denver, CO | $66K - $140K

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Qualifications

Results Oriented - Acts with a sense of urgency, desires to be challenged, loves the pursuit, proactive and creative problem solver, pushes for results and is determined to win
Empathy - Cares about others and puts them first (teammates and clients), values EQ over IQ, operates on trust (not fear), acts with the best interest of others in mind
 Integrity - Trusted, direct, truthful, empowering
 Interpersonal Savvy and Customer Focus – Knows how to maintain high energy and morale in staff while keeping them service focused
 Prioritize and Organize – Strategic planner, meticulous in preparation and ready for any scenario
 Leadership – Sincere enthusiasm, engaging communicator, brings an entrepreneurial spirit
High school diploma or General Education Degree (GED) required
Valid state-issued driver’s license, three years of driving experience, and proof of insurance
Previous experience managing a small, customer-centric, results oriented operational team is required
A minimum of three years’ experience in a customer service role
Proficiency with basic computer programs including Microsoft’s Office Suite
Strong interpersonal and time-management skills
Proficient with web-based applications and mobile applications, smart phone technology and general understanding of cloud-based computing

Responsibilities

POSITION SUMMARY: The Customer Experience Manager is responsible for the oversight of daily operations of one or more parking facilities within a given sub-market in Interstate’s Denver/Front Range Region
This role ensures operations run smoothly and our client and their guests receive a world-class customer experience
The Customer Experience Manager reports directly to the General or Operations Manager and supervises the day-to-day activities of the Supervisors and Parking Ambassadors within the given sub-market
Provide a courteous and professional relationship with all customers, clients, vendors, subordinates, and fellow team members - “Smile, Help, Engage!”
Hire, supervise, retain and/or terminate direct reports
Responsible for proactively recruiting and maintaining staffing levels
Training direct reports, including customer service, operational procedures, timecard completion, and on-the-job safety
Accurately review and approve timecards according to payroll guidelines and resolve payroll inquiries and corrections
Documentation of associate corrective actions, including progressive discipline, if applicable
Conduct field audits to ensure revenue collection and operational procedures are executed correctly
Monitor locations for cleanliness, signing, safety and compliance of pertinent parking regulations to company standards
Create, implement and maintain strategies for maximization of profitability and operational efficiency of assigned location(s)
Process accounts payables and receivables within established guidelines
Manage expenses and cash flow, minimizing “loss” locations
Nourish client/customer base by establishing and maintaining consistent communication with client(s), landlords and/or property managers, and actively market for future growth
Maintain a clean, neat, professional appearance at all times
While on the job, wear the designated uniform, if required, and display identification badge
Read, comprehend, and prepare instructions, correspondences, memos and reports

: 51-200 employees
: Retail, Hospitality, Real Estate, Transportation Services, Commercial Services
: Privately Held
: Milwaukee, Wisconsin
: Company Specialties:
Public Parking, Parking lot, Meter parking, Parking app, event parking, municipal parking, managed parking solutions, paid parking, parking services operator, and City parking